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    • Reception Manager - Utrecht - MOXY Utrecht

    MOXY Utrecht
    MOXY Utrecht Utrecht

    2 maanden geleden

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    Reception Manager

    We are seeking a highly skilled Reception Manager to oversee the front desk operations and provide exceptional customer service to our guests.

    Duties:

    • Support Team Members in handling guest requests and enquires to ensure a positive outcome
    • Ensure a consistent, high level of customer service and respond to guest complaints and disturbances
    • Supervise accurate and efficient reception operations including check in/out procedures
    • Drive sales revenues and promote hotel services and facilities for up-selling opportunities
    • Understand and apply correct finance and hotel credit policy procedures
    • Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
    • Ensure Team Members have updated knowledge of all room categories, room rates, packages, promotions, local area and other general Marriott product knowledge necessary to perform their duties
    • Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
    • Act in accordance with the front of house equipment and the property management systems (OPERA)
    • Conduct training programs on an ongoing basis
    • Carry out shift handovers and brief team members as required
    • Follow Moxy by Marriott brand standards
    • Assist other departments and maintain good working relationships with hotel Team Members
    • Act with responsibility in emergency situations
    • Able to perform the Night Audit and ensure all reports are prepared for next day operations
    • Make book-outs if necessary
    • Performs security checks of interior and exterior of the premises
    • Together with the team enroll new members for Marriott Bonvoy (loyalty program)

    Qualifications:

    • Minimum of 2-year experience in similar role
    • Previous experience in a hotel industry
    • Positive attitude and good communication skills
    • Resident in/close to Utrecht (or acceptable travel distance)
    • Committed to delivering a high level of customer service
    • Excellent grooming standards
    • Ability to work on your own or as part of a team
    • Competent level of system knowledge
    • Fluent in English and Dutch
    • Able to work morning-, evening- and nightshifts

    Salary:

    €40,000 - €50,000 per year

    Benefits:

    • Travel allowance as of 5 KM distance
    • Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
    • Discount on Food & Beverages at Marriott hotels worldwide
    • Free meal during your shift
    • PH&C Pension scheme
    • Twenty-five holidays based on fulltime employment
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