Senior Data Analyst - Rotterdam, South Holland
1 maand geleden
Job summary
This role involves leading a multidisciplinary data team to shape the future of customer contact handling.Responsibilities
• Lead and grow a multidisciplinary data team (data engineers, analytics engineers, and analysts).• Drive the data-driven strategy for customer contact handling, utilizing AI and speech-to-text models.• Act as the primary contact for customer contact data within Customer Service and customer feedback across the organization.Functieomschrijving
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