Process Excellence Manager - Amsterdam, Nederland - Heineken Nederland
Beschrijving
Process Excellence ManagerFunction:
Global E-business within the Global Commerce department
Location:
Amsterdam, Hybrid
Job Grade: 20
Parttime/fulltime:
e.g. 32 to 40 hours a week, up to you
Hiring Manager:
Steef Klaver
Closing date: 10 June 2024
About Heineken E-business
- Our dream at HEINEKEN is to help our customers grow by serving them better, faster, and smarter with digital solutions. The HEINEKEN E-Business team combines a portfolio of solutions and services to meet the needs and solve the pain points of our customers. The HEINEKEN E-Business team is where product teams, Global Sales, Digital & Technology, as well as our Operating Companies work together in an agile way, breakthrough classical silos and adopt new ways of working._
This team is dedicated to ensuring that both the transformation at a department level as well as the changes that E-Business drives in the Operation Companies are continuously improving.
This involves the right communication, definition of roles and responsibilities as well as optimizing the commercial processes.What will you do as a Process Excellence Manager?
You will love this role if you want to understand processes and have a drive to optimize them and if you are a strong communicator and love to connect with stakeholders.
In this role you are responsible for mapping both the internal E-business processes - for example the way we develop, build and deploy new products - and understanding the commerce process within our OpCos.
You will be working together with the Product teams, our Growth & Transformation managers and champions and the Digital & Technology team.
You'll do this by:
- Delivering process expertise through Process Improvement, Design & Modelling and identifying opportunities to support changes in operations, ways of working and roles.
- You will Develop relevant toolkits, frameworks and materials to support the capability building of process optimization within eBusiness and linked to Commerce and D&T.
- Share best practices by bringing insights to key stakeholders and contribute to a culture of process excellence.
- Lead, facilitate and participate Process Optimization workshops where relevant, mapping AS-IS and TO-BE processes, with relevant toolkits and material to support the discussion
- Develop positive relationships with key partners across the eBusiness team, Commerce and wider D&T department such as DBB
- Leverage internal and external benchmarks to identify business process improvement initiatives
Picture this:
one day, you are making sure you understand and improve the ways of working between our different E-Business pillars, and the next you are diving into the commercial processes of our Brazilian OpCo to make sure it is optimally set-up for the future.
Who we're looking for:
- Bachelor or Master degree
- Certified Black Belt from an accredited institution (advantageous)
- 78 years experience, thorough business/operations understanding. Solid process optimization experience required
- You are an assertive, effective influencer with a high degree of business insight
- A combination of strategy, operations and able to thrive in a highgrowth and fastpaced environment
- A Proven track record of working with Commerce function(s) (Sales, CS&L, Customer Service), OPCO/ Operational experience
- Process examples : OTC, Sales Backoffice processes, Empties Mgmt etc
- Experience in planning and execution of large/ medium endtoend processes within finance and operations domain
- Languages: English (proficient in speaking and writing)
What's in it for you - let's uncork:
- Competitive salary and an excellent pension scheme
- HEINEKEN is an international company with all the related perks: (inter)national career opportunities, ability to go places and diverse projects.
- We focus on developing HEINEKEN and ourselves: knowledge sharing is key and there is dedicated time for professional development through workshops, community sessions, Microsoft/Databricks courses/certifications and learning days.
- HEINEKEN embraces a hybrid working environment moving forward, with flexibility to define how often you are in the office.
- Covered commuting expenses.
- Awesome social events :)
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