- Serve as a Subject Matter Expert in AR and/or multiple AR programs/systems.
- De-escalate challenging situations with customers, clients, or merchants.
- Provide primary support for escalated inquiries from internal and external customers.
- Resolve complex issues promptly, conducting necessary research and analysis.
- Assist with training and mentoring.
- Navigate challenging conversations tactfully, adapting to various communication styles.
- Travel as needed to build and maintain customer relationships.
- Exceed department metrics, program Service Level Agreements, and departmental standards.
- Illustrate initiative by proactively addressing customer and merchant concerns.
- Act as a point of contact, providing direction to the team and ensuring adequate coverage.
- Demonstrate professionalism and foster a culture of excellence within the team.
- Provide assistance to internal departments to address program challenges.
- Identify process enhancements to improve department efficiency.
- Conduct system testing and QA, escalating and resolving defects.
- Assist Leadership team with Receivable tasks for new program implementations.
- Have minimum 2 years of related accounts receivable experience
- Relevant study is an preferred
- Strong ability to resolve challenging customer situations.
- Solid negotiation skills under difficult circumstances.
- Excellent listening skills.
- Coachable with the ability to improve performance based on feedback.
- Highly competent with Outlook, Word, and Excel.
- Willingness to share information, advice, and suggestions to help others to be more successful.
- Ability to consistently exceed expectations in an ever-changing environment.
- Proven ability to prioritize multiple tasks effectively.
- Strong critical thinking and analytical skills.
- Professional written and verbal communication skills.
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