Telesales Project Lead - Europoort Rotterdam, Nederland - BP

Beschrijving

Grade HResponsible for supporting the delivery of category plans by managing price changes and pricing standards, supporting the implementation of products and promotions that drive profitability, and managing supplier and operational issues.Entity:
Customers & Products

Job Family Group:
Retail Group

Job Description:

bp is reimagining energy for people and our planet.

We provide heat, light and mobility to customers worldwide. We're fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too - working across our industry to improve people's lives.

It's crucial to us that the differences we see in the world around us are reflected in our workplace. Who you are is what counts, not where you're from or how you live your life. A culture that values everyone benefits all of us. That's why, to help our people thrive, we nurture a truly diverse and inclusive environment.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better - and how you can play your part in our world-class

Join our team as a

Telesales Project Lead

This is a European location independent role. It can be filled in Germany, Hungary, Netherlands, Poland, Portugal and in Spain.

Telesales Project Lead is responsible for driving strategic and operational development agenda to improve sales performance of small and medium enterprise segment (SME) through telesales as well as digital acquisition channels across bp's European fleet business.

In this role You will:

• Design, implement and supervise execution of strategic and operational projects in to support volume and margin delivery against Fleet Plan
• Own change agenda of Telesales and Digital acquisition Team across Europe
• Manage omnichannel sales and synergies between telesales and digital acquisition to maximize sales and optimize cost to serve.
• Lead sales efficiency improvements, sales channel optimization and consistent performance management through telesales and digital acquisition channels.
• Drive improvements in design of the digital acquisition channel to improve conversion rates.
• Design and lead sales excellence and quality assurance programme of Telesales agencies across Europe in cooperation with Telesales coordinators.
• Help to develop and drive sales initiatives across Fleet.
• Be a driving force in the transformation of the sales mix into our electric charging offering & low carbon solutions; and support enterprises with advice in their transitioning

We have the following requirements:

• At least 3 to 5 years of relevant experience in Marketing, Telesales and/or Sales, E-commerce and Commercial Operational management, Customer Service (performance) management
• Experience in B2B, ideally Fleet related business
• Sector, market, customer and competitor understanding
• Business Insight - Understands the external (and internal) customer needs and strives to exceed their expectations
• Excellent project management skills
• Consultative selling skills
• Selling technique through digital channels
• Negotiating value
• Fluent Dutch and English language knowledge is a must

Why join our team?

We recognise the contribution you make to our business with a whole range of benefits including a competitive salary, benefits and work environment for our staff as well as being committed to your ongoing professional development. We provide also phenomenal environment such as inclusive culture, a great work-life balance, and life & health insurance, medical care package.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Travel Requirement
Up to 25% travel should be expected with this role

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is a hybrid of office/remote working

Skills:
Commercial Acumen, Communication, Continuous improvement, Customer data knowledge, Data Analysis, Data visualization and interpretation, Digital Collaboration, Industry knowledge and advocacy, Knowledge Sharing, Negotiation planning and preparation, Offer and product knowledge, Offer execution and growth, Operational Excellence, Retail Category Management, Retail standards and procedures

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.