Part-time Customer Support - Amsterdam, Nederland - TicketSwap

TicketSwap

Geverifieerd bedrijf

Amsterdam, Nederland

2 weken geleden

Geplaatst door:

Daan Van den Berg

werver van beBee

Deeltijd

Beschrijving

TicketSwap is on a journey to become the world's favorite platform for fans to buy and sell tickets. On this journey, we've already reached over 12 million users across 36 countries. Our goal is to make buying and selling second-hand tickets safe, fair, and easy.

Our Customer Support department is here to assist fans with any questions they may have about our platform.

From fans who have questions about how to use our site to those who need help selling a ticket, we are ready to help everyone in need.

Helping our customers solve these problems is something we value a lot and it's crucial to build trust and loyalty amongst our customers.

Part-time - Amsterdam

What you can expect from the work- Fixing sellers' mistakes and finding ways to avoid this in the future;

Achieving goals regarding customer satisfaction and productivity, in order to contribute to the company wide targets;
Thinking about improving and automating processes within the support department.

About you

Helping people is second nature to you; you are social and you can empathize well with others.

You also possess the following qualities and competences:

Exceptional proficiency in Hungarian and English, both written and verbal;
You are customeroriented and have problemsolving skills;
You are stressresistant and embrace changes;
You like a fastpaced, dynamic working environment;
Customer service experience is a plus;
You are available for at least 24 hours a week and you're based in or near Amsterdam.

TicketSwap Perks & Benefits

At TicketSwap we don't only care about a competitive salary. We want you to be happy and healthy and get the best result possible, every single day That's why we're offering a range of perks and benefits that we hope will help you reach all your goals and ambitions in life and enjoy every moment in and around the office.

Healthy lunch & snacks every day

Pension plan, fully paid by TicketSwap

Friday drinks
at the office

Diverse team with 30+ nationalities

Electrical sit-stand desk

25 paid holidays
a year