- A customer centric and result driven mentality with professional, high-quality standards
- An organization that values initiative and entrepreneurship
- A true hands-on mentality
- An informal working environment
- manage a team of about Customer Journey Experts
- perform regular meetings with your team members and inspire them to improve & grow and support career development
- perform the annual Step-Up Performance Management cycle with your team members (. target setting, mid-year review, year-end evaluations)
- ensure continuous improvement by providing on-the-job coaching and driving the feedback culture in teams
- set standards for developing, innovating, and safeguarding craftsmanship/ knowledge in the field of expertise
- empower people and teams to act autonomously and hold them accountable for delivering results on BMG's common purpose
- will be responsible to safeguard the BMG Way of Working in the BMG organization
- are responsible for recruiting and onboarding new talents.
- Current residency in the Netherlands is required
- Master degree (preferably in Business Administration, Finance or Economics)
- 6-10+ years relevant (international) work experience
- Customer Journey Expert and a proven track record in customer journeys analytics
- Know-how in transaction banking
- Proven track record in heading teams and developing high-performing teams, preferably in a Change and CX environment
- Experience with delivery, IT and agility
- You are analytically strong and have relevant experience in structuring e complex problems and handling (complex) changes
- Experience in interpreting strategy and policy to set and deliver objectives within medium to long term time frames
- Strong organizational sensitivity: ability to understand and consider the underlying issues, opportunities, and dynamics of an international organization
- Strong communication skills at all levels of the organization and can display style flexibility with the teams and individuals where needed. You can adapt your approach and behaviour within different cultures and situations
- 36 or 40 hour workweek
- Individual leave: 24+2 individual holiday days based on 36 hr workweek
- Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
- CSR days: up to 2 days per year to actively engage in society by volunteering
- 13th month salary
- 8% Holiday payment
- Individual Savings Contribution (BIS), 3.5% of your gross annual salary
- Mobility card
- Attractive pension scheme
- Hybrid working to blend home working for focus and office working for collaboration and co-creation
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Lead Change CX Agility at Bank Mendes Gans - Amsterdam, Nederland - ING
Beschrijving
Organization
Bank Mendes Gans (BMG) is a niche bank for liquidity and information management services, providing customized global liquidity management solutions for multinational corporate companies around the globe. BMG serves its multinational client base with an integrated range of liquidity and information management services supported by a high level of professionalism and personal service. BMG is a full subsidiary of ING and is part of ING Wholesale Banking.
Our office is base din Amsterdam on the Herengracht, which is easily reached with public transport.
BMG company culture
The responsibilities of a Lead
Our Change, CX & Agility department is a growing, energetic, international team of professionals with various backgrounds located in Amsterdam. As a Lead, you will be part of this department and will lead 5-10 Customer Journey Experts (CJEs).
The CJEs have the purpose to develop, implement and/or maintain the BMG product portfolio and services to support the achievement of an optimum experience for BMG's global customers.
You will be responsible, together with the Head Change, CX & Agility, and other Lead(s), for the customer interactions strategy and delivery of complex change initiatives for BMG globally. You make sure that the changes achieve the defined outcomes and contribute to the desired value for our clients.
You will drive the people agenda and spend about 30-40% of your time on people management & development. You:
The remainder of your time you spend on customer journey related work. In close collaboration with your squad and business representatives you are continuously working on designing, developing, and implementing improvements based on fact-based (customer) insights, to make sure that you create the desired value and outcomes for our clients.
You also make sure that the approved propositions and improvements are implemented and secured in the operational processes of BMG. Next to this, as a Lead you are end-responsible for the quality of work performed by your team.
Who are we looking for?
We are looking for colleagues with people management skills who gets energy from coaching and inspiring individuals and teams to continuously improve themselves and who have relevant experience in transaction banking.
You feel comfortable to provide continuous feedback to your team and to listen and invest in others. You are an advocate of the "Orange Code", a naturally collaborative person and embrace and promote the BMG Way of Working.
Furthermore you have:
Interested? Great
Please note that without a suitable cover letter we cannot process your application.
Do you want to be our new colleague at within the Customer Journey Expert team at BMG? We are looking forward to meet you Please submit your cover letter, explaining why you are interested in joining BMG specific (not ING) and how we can help you further in your career and how your experience will enhance our team, and of course your most recent CV.
Rewards & benefits
We want to make sure that it's possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions .
The benefits of working with us at ING/BMG include:
A salary tailored to your qualities and experience