Front Office Supervisor - Schiphol-Rijk, Nederland - Radisson Blu Hotel Amsterdam Airport

Beschrijving

Does the challenge of running our Front Office shift make your heart beat faster? Can you balance executing and delivering the masterplan on guest experience, safety and security of our hotel and employee experience? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter

Radisson Blu Hotel Amsterdam Airport is a true icon near Amsterdam Airport Schiphol. In 2024 we celebrate our 25th Anniversary. With over 100 associates we deliver great service and we need your support to make it excellent If we look ahead to 2024 we foresee the launch of our new restaurant concept, implementation of RFID chipped Linen, Preparation for renovation Two bedroom floors, Moving from Gas to City heating and much more

Our first class Front Office Team is the heart of the house where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

Our Front Office Supervisor is hotel expert and a recognized supervisor with the ability to prioritize a complex and hands on workload and who strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests. During your shift you act as a Manager on Duty.

Interested then why not say Yes I Can as we are looking for passionate people just like you

Key Responsibilities of the Front Office Supervisor:

• Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
• You are working with the operations team to Check in and check out guest and deliver magical guest experiences
• Take care of pre-arrival arrangements such as Guest amenities and room assignment
• Sharing is caring; share all positive and negative guest reviews during your shift to develop the team and improve our guest satisfaction; YES I CAN
• Make sure that during the shift there is a complete focus on Radisson Rewards Enroll our guest and deliver the benefits for our Club, Premium and VIP members
• Supervises the front office team fostering a culture of growth, development and performance within the department
• Builds and maintains effective working relationships with all key stakeholders mainly Food & Beverage, Kitchen, Meeting & Events and Housekeeping
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Delivers the plans and objectives where front office initiatives & hotel targets are achieved
• Recognize potential Corporate guests and share details with Sales for business growth opportunities
• Ever heard about stranded flights? During your shift you communicate with the Airlines at Schiphol Airport and Increase occupancy during your shift with sometimes more than 50%, the excitement of accommodating more than 100 guests within an hour. You are the Manager on Duty to make it happen