Junior Property Operations Associate - Diemen, Nederland - Greystar Real Estate Partners LLC

Beschrijving

This position supports the community's marketing and lease-up strategy to achieve occupancy, revenue while maximizing resident satisfaction by performing all activities related to leasing to residents and related activities.

• Responsible for providing excellent customer service. Responds quickly and courteously to resident concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
• Actively seeks interaction and contact with residents. Provides excellent customer service, responds quickly and courteously to resident concerns and questions, takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
• Completes various administrative and other reports and performs other duties as assigned or as necessary.
• Responsible for all viewing activities ensuring that the Property meets the required company standards, follow up calls are carried out and feedback is received following all viewings.
• Completion of all documentation, recording and maintaining file notes and residents records.
• Undertakes marketing and event activities to promote the property (e.g. attending university open days) and organize regular events and monitors competitor activity.

• Excellent customer service skills and significant experience in a sales (or host) role in a similar accommodation/hospitality/leisure or reservations/membership environment.
• The ability to create atmosphere, influence people positively and great communication skills.
• Evidence of organization skills in combination with customer service
• Confident in initiating relationships, expressing cultural awareness in communications and negotiation skills to suit audience.
• A team player who is evidently approachable, welcoming and displays professionalism in work and personal presentation.
• Proactive approach to problemsolving with a cando attitude and an ability to act autonomously, eye for detail, taking decisions and/or action when required.
• Proficient at using social media & online and web tools/resources for gathering and presenting research and information.
• Fluent Dutch/English verbal and written communication skills.
• Numerical / administrative skills necessary to complete the above activities.

• Educated to Bachelor (HBO) level or equivalent experience (Hotel School / Facility Management)
• Knowledge of Landlord/Tenant Legislation.