Manager IT Services - Rotterdam, Nederland - Erasmus Universiteit Rotterdam

Erasmus Universiteit Rotterdam

Geverifieerd bedrijf

Rotterdam, Nederland

1 week geleden

Geplaatst door:

Daan Van den Berg

werver van beBee

Beschrijving

Introduction:

RSM Digitalisation and Innovation Services (RDIS) department is the primary IT and innovation partner within the commercial side of RSM.

The aim of RDIS is to support and accelerate the processes of creating, marketing, selling and delivering high-quality education. The IT Services team is part of RDIS and is looking for a new manager.

Job description:

As Manager IT Services you will be responsible for overseeing and contributing the day-to-day operations of IT Services (helpdesk), ensuring efficient support services, and contributing to the overall success of the RDIS department.

Your tasks will include:

Team Leadership

Lead, mentor and motivate the IT Services team
Foster a positive and collaborative work environment
Conduct regular performance evaluations and provide constructive feedback
Encourage continuous learning and professional development within the team

Technical Oversight

Maintain a deep understanding of IT systems, IT Security, hardware, software and network infrastructure
Leading all IT Security improvements
Provide guidance and support to the IT Services team in troubleshooting and resolving technical issues
Taking on and resolving complex incidents, nonstandard changes and technical projects
Stay informed about emerging technologies and industry best practices

Customer Service

Ensure the delivery of highquality customer service to endusers
Develop and implement strategies to improve customer satisfaction and resolve escalated issues
Establish and monitor service level agreements (SLAs) to meet organisational goals

Process Improvement

Identify opportunities for process improvements within IT Services
Implement and optimise IT Services processes
Work collaboratively with other RDIS and other IT teams to enhance overall IT service delivery

Communication

Communicate effectively with team members and other stakeholders
Provide timely updates to Director IT on IT Services performance and issues

Job requirements:

To be successful in this position, you will need to have the following knowledge, expertise or skills:

Bachelor's degree in IT, business information management or a related field
4+ years of experience in IT support or a helpdesk role, including at least one year of supervisory or managerial experience
Handson, flexible and adaptive attitude
Technical knowledge of IT systems and support processes (e.g., Microsoft Azure and Microsoft Intune)
Technical knowledge of IT Security solutions and experience with IT Security frameworks
Analytical mindset with the ability to use data for decisionmaking
Customercentric focus with a commitment to service excellence
Strong team management skills
Excellent communication and interpersonal skills
Excellent verbal and written communications skills in English, preferable also in Dutch
Relevant certifications (e.g., ITIL or agile methodologies) are a plus

To perform the job properly, it is necessary that the work is carried out in the office, and that you preferably live in the greater Rotterdam region.

Employment conditions and benefits:

We offer an ambitious, international and dynamic environment, in which we compete with the top business schools in Europe. You will be part of a close, innovation-driven team on a vibrant university campus. Your ambition and personal drive will be greatly valued and we invest in personal development.

We make sure you feel good about yourself, that you enjoy your work and that you grow in your profession.

You will also get:

A salary between € 4000 and € 5200 gross per month on fulltime basis (ex. holiday allowance), based on your education, knowledge and work experience
25 holidays and 12 ADV days
Annual 8% holiday allowance
Variable end of year performance bonus
Travel cost reimbursement and working from home allowance
The opportunity to participate in our collective health insurance
Access to all facilities on campus
Participation in our collective pension scheme
The possibility to travel with NS business card

Employer:

Rotterdam School of Management, Erasmus University Rotterdam (RSM BV) is one of Europe's most international and innovative business schools.

Its primary focus is to develop business leaders with international careers who can become a force for positive change by carrying their innovative mindset into a sustainable future.

RSM BV is privately funded and provides a first-class portfolio of bachelor, master, MBA, PhD and executive programmes with an international team of 100 staff working from the university campus in Rotterdam.

RSM BV offers an environment where the staff is encouraged to embrace change as a challenge in helping the organisation reaching its goals and those of its students.

The working atmosphere at RSM BV is informal and communication lines are short. Being an independent and commercial company within the Erasmus University, the situatio