Manager, Support Consulting - Utrecht, Nederland - Manhattan Associates

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Manager, Support Consulting

Apply locations Utrecht time type Full time posted on Posted 4 Days Ago job requisition id 15515 We create possibilities that move life and commerce forward Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what's possible, you've come to the right place.

• Troubleshoots and resolves issues that arise post implementation. Serves as escalation point for complex customer issues. Extensive communication with the customer collecting information, providing status updates, and delivering resolution.
• Manages upgrades of additional functionality.
• Prioritizes issues and projects for entire team.
• Suggests product improvement based on customer feedback.
• Identifies client training opportunities and software sales opportunities. Also, drives new service sales opportunities.
• Team lead responsibilities include training and mentoring, performance evaluation and goal setting, project management, staffing, etc.
• Assists HR in acquiring and training new resources.

Committed to diversity and inclusion At Manhattan, it's about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members' backgrounds, experiences and perspectives add to us as a whole and make us unique. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.

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At Manhattan Associates our supply chain and omnichannel technology positively affect how people work, shop and live – every single day. Though we all take different paths to get here, everyone shares one belief: We're good people doing great things.

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