- We are looking for a well-experienced Senior Customer Journey Expert who proactively makes processes more effective, customer-friendly, and efficient, who excels in stakeholder management and has an affinity with KYC. Preferably you are a Dutch resident and Dutch Speake r.
- You find it important to deliver the best performance every day in your work.
- You are naturally curious and want to know the bottom line. You work in a structured way and you have a personality with which you inspire colleagues to realize concrete improvements.
- You are proactive, enjoy working together in a team and know how to distinguish main issues from side issues.
- You have completed a study at HBO/WO degree, and you have at least 5 years of demonstrable relevant work experience in the field of process improvement in the financial sector.
- Experience with KYC is an advantage, but not a must . Knowledge of IT architecture and working closely together with IT is also appreciated.
- A challenging full-time position (36 hours) within the dynamic tribe KYC Services
- With room for personal development and growth opportunities. Within ING we realize that for qualitative growth we must always ensure that we have the best people in the right place. That is why we like to invest in your personal development and career opportunities. But we also expect you to take the initiative in this yourself and to ensure that you are aware of current developments in your field.
- And an interesting benefits package . In this full-time position (36 hours) at ING you are not only entitled to an excellent base salary and 27 vacation days, but you also have a 13th month and more distinctive (sometimes surprising) employment conditions such as diversity leave, a lease bicycle or 6 weeks leave for new fathers. This position of KYC Business Process Analyst is classified in ING's global career group B and C. Further growth in the future is possible.
- A salary tailored to your qualities and experience
- vacation days depending on contract
- Pension scheme
- 13th month salary
- Individual Savings Contribution (BIS), 3.5% of your gross annual salary
- 8% Holiday payment
- Hybrid working to blend home working for focus and office working for collaboration and co-creation
- Personal growth and challenging work with endless possibilities
- An informal working environment with innovative colleagues
Senior KYC Business Process Analyst - Amsterdam, Nederland - ING
Beschrijving
Senior KYC Business Process Analyst - KYC Process design and Control
At ING we value and support our employees before recruiting external talent. If you think this vacancy is the right next step in your career, we'd encourage you to apply. Should you have questions about the vacancy or need to hear more before you feel you can apply. Please do not hesitate to reach out to the responsible recruiter.
Tribe KYC Services NL – team Private Individuals and Private Banking – is looking for an eager business process analyst who can help us making our KYC processes more compliant, efficient and customer friendly.
About the tribe KYC Services
KYC Services aims to minimize the risk of ING becoming involved in money laundering, terrorist financing or other reputational risks. This includes customer onboarding, periodic and event driven reviews, name screening, pre-transaction screening, post-transaction monitoring, and ultimately the offboarding of customers.
By providing policy, process design and tooling, tribe KYC Services contributes to our social role as a gatekeeper to protect our financial infrastructure against financial crime.
Your role as Senior KYC Business Process Analyst – Private Individuals and Private Banking segment
As a Senior Business Process Analyst (also known as Customer Journey Expert) you are part of a squad within the area CDD & Digitalization. This squad is responsible for the Private Individuals and Private Banking segments, specifically for the Onboarding and Periodic Review processes. You will be part of a multidisciplinary and multicultural squad with both Business Process Analysts and IT engineers.
Within the area you are responsible for the CDD processes for business and/ or private customers. You will work on complex topics like Mobile Onboarding and the automation of periodic reviews or customer outreaches to complete our KYC data. You challenge the status quo and recommend changes to policies, processes, standards, and practices that would improve compliancy, efficiency, and/ or customer centricity.
You'll do this in close collaboration with various squads within and outside our KYC Tribe. You'll be in close contact with for example the Policy team, Compliance, and KYC Operations t o define the new process or to update existing processes . You collect and analyse data together with your colleagues from the Data & MI area. You'll clearly define and refine user stories together with your IT colleagues. You'll test the new processes, write workplace instructions, model the process in our BPM tool Aris and implement the changes at for example KYC Operations. Along the way you'll keep all stakeholders informed of planning and impediments.
Your work environment
The CDD & Digitalization family of tribe KYC Services can be found in the beautiful and inspiring new ING building Cedar, a 5-minute walk from Amsterdam Bijlmer-Arena station. We are working in a hybrid mode; ~50% from home and ~50% from office.
Our squad has their own fixed days at the office, but we're flexible as long as work allows.
What are we looking for?
Within tribe KYC Services, the official language is English because of several international colleagues. You therefore have excellent oral and written expression skills in at least English and preferably Dutch.
You also endorse the values of ING. You are honest, prudent, and responsible. You consider it natural to behave according to these values in your work. Like all ING employees, you are prepared to take the banker's oath. For more information, see
What do we offer?
Rewards and benefits
We want to make sure that it's possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at
The benefits of working with us at ING include:
About us
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.