- Perform analysis, remediation, and refresh activities on customer files
- Act as the first line of defense in identifying unusual and suspicious behavior
- Conduct local investigations to detect potentially risky customer behavior
- Perform comprehensive risk analysis on customers
- Submit Internal Suspicious Activity Reports (ISAR) and provide evidence for further investigation
- Analyze and interpret customer behavior through various parameters
- Engage with customers to understand their behavior
- Recommend relevant products to customers when appropriate
- Suspend and close accounts when necessary
- Experienced Customer Care Professional with strong analytical skills
- Experience in Know Your Customer (KYC) and Customer Due Diligence (CDD)
- Familiarity with Anti-Money Laundering (AML) regulations
- Ability to identify and prioritize issues effectively
- Capability to report cases to the compliance department clearly and accurately
- Commercial mindset with understanding of American Express systems
- Knowledge of American Express products
- Excellent teamwork, communication, and influencing skills
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Customer & Payments Investigation - Credit Analyst Trilingual FR-NL-EN - Amsterdam, Nederland - AMEX
Beschrijving
Join Team Amex and Let's Lead the Way Together
At American Express (Amex), we strongly believe that with the right support, individuals and businesses have the ability to achieve remarkable progress. By becoming a part of Team Amex, you join a diverse global community dedicated to supporting our customers, communities, and each other. Here, you will have the opportunity to develop and advance in a way that is both distinctive and meaningful to you, with benefits, programs, and flexibility that cater to your personal and professional needs.
Within American Express, your contributions, leadership, and impact won't go unnoticed - every team member has the chance to partake in the company's achievements. Together, we work as a team to uphold our commitment to delivering the best customer experience globally. This is done with the utmost integrity, in an inclusive environment where everyone's voice is valued and heard.
**Position Overview**
In this role, you will be tasked with supporting the analysis, remediation, and refresh activities of customer and business files to ensure compliance with relevant legislation and regulations. Are you a seasoned Customer Care Professional with a curious and analytical mindset looking to take your career to new heights? If so, this opportunity might be the perfect fit for you.
How You Will Make an Impact in This Role
Minimum Qualifications
At Amex, we provide comprehensive benefits and programs to support the well-being of our employees and their families. We prioritize physical, financial, and mental health throughout all stages of life, offering competitive salaries, bonuses, financial support, healthcare benefits, flexible work arrangements, parental leave, wellness programs, counseling services, and career development opportunities.
**Take the Lead with Amex**
Employment opportunities at American Express are subject to successful background verification checks in compliance with applicable laws and regulations.
