Front Desk Service Coordinator - Amsterdam, Nederland - Room Mate Aitana
Beschrijving
Room Mate Aitana is looking for a fun, spontaneous and always-smiling
Front Desk Service Coordinator to take care of Aitana's guests and to give them outstanding service throughout the entire stay.
The Service Coordinator ensures out guests get the best possible experience from check-in to check-out and all contact moments between.
They manage the Front Office team on shift and coordinate with other key teams (Housekeeping, Maintenance, Reservations) to ensure a smooth experience.
In this position you report to the Front Office Manager.Main tasks:
- Coordination of front desk operation during your shift, ensure excellent service to guests and colleagues
- Ensuring guest complaints and issues are resolved in a quick way to satisfaction of the guest, and reporting on this to hotel management
- Ensuring smooth reception shifts, including handling checkin and checkout yourself where needed
- Supervising / leading of the team during shifts
- Involved in the hiring process, team evaluation, motivation of the team.
- Control and ensure correct handling of cash / invoicing / credit cards
- Support reservations department when needed
- Ensure proper reporting to management, head offices and other departments
- Making work schedules and ensure proper shift staffing
- Participate in recruitment and evaluations of staff
- Duty Management tasks
- Suggest improvements in department and hotel
- Other tasks assigned by the Front office manager
Our ideal Roomie will have:
Sincere friendliness, good sense of humor, enjoying life, positivity, and to share your view of the world
In other words:
yourself
Besides this we are also looking for the following:
- Experience as a Shift leader/Supervisor at the Front Office in similar hotel (service level and size) size is a plus, or a minimum of 2 years experience as a (senior) Receptionist.
- Educated in hospitality / hospitality management on HBO level, or MBO level with relevant work experience.
- Excellent command of English and at least one major european language
- Knowledge of PMS, Opera is a plus
- Living in Amsterdam or direct vicinity
- Highly responsible personality, leadership skills, inspirator
- Flexible and committed work attitude
- Great communicational and motivational skills
- Passionate for service with a smile
What we can offer you:
besides a competitive salary you get the chance to work in one of Amsterdam's most attractive and unique hotels, in an international team, with plenty of space for your input and development
As well as:
- A salary between €2699 and €3100 based on experience
- Travel cost compensation up to €150 per month
- 25 Vacation days + 9 additional days off compensation for bank holidays
- A full week extra paid vacation
- Participation in our additional incentive programmes
- Free Dutch classes
- Staff discounts in our hotels
- Free use of the hotel gym
- Discount on collective insurance
- Discounts from partner companies
Soort dienstverband:
Fulltime
Salaris:
€2.699,15 - €3.100,47 per maand
Flexibele taalvereiste:
- Nederlands niet vereist
Rooster:
- Avondwerk
- Dagdienst
- Nachtdienst
- Ploegendienst
- Werken op feestdagen
Secundaire arbeidsvoorwaarden:
- Bedrijfsfitness
- Personeelskorting
- Taaltraining aangeboden
Soorten aanvullende vergoedingen:
- Bonusregeling
- Fooi
- Vakantiegeld
Screeningsvragen:
- Are you currently living in the Amsterdam (greater) area?
Ervaring:
Hotel Front Office: 2 jaar (Vereist)
Taal:
- English (Vereist)
Toestemming om te werken:
- Netherlands (Vereist)
Werklocatie:
Fysiek
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