IT Services Technician - Amsterdam, Nederland - Simmersiv

Beschrijving

The
IT Services Technician is responsible for providing desktop support to end-users including 2nd Level Application and Technical Support to End Users onsite at the Amsterdam Office location.

The IT Services Technician is responsible for resolving all end-user IT incidents/ requests related to end-user devices and software including ticket management with SLA parameters.

• Provide hardware support at client sites including Desktop / Laptop / Network / Printer / End User Devices
• Configure peripheral equipment (e.g. printers, scanners, PDA all dataenabled devices)
• Install and configure hardware for end users
• Configure and install software onto enduser devices
• Provide VIP support to client's executive members

• Respond to Incidents and Requests assigned via the ITSM Tool
• Ensure Ticket updates are current and endusers informed of progress
• Respond to and Resolve incidents within SLA
• Assess, review, and resolve assigned calls within stipulated SLA
• Escalate tickets where applicable

• Troubleshoot software and hardwarerelated incidents and requests
• Perform weekly monthly automated tasks
• Work with vendors and internal resources to facilitate resolution of incidents and requests

• Communicate effectively with relevant Stakeholders including team members and Management
• Liaise with end users to effectively resolve incidents and requests
• Keep users informed of priority changes and the timing of resolutions
• Follow up with users to confirm that resolutions met requirements before closing the ticket SLA Breaches

• 3 5 Years within an IT Desktop Support environment
• Good knowledge of ITIL framework and service desk technologies
• Proficient in speaking Dutch and English languages
• Valid Dutch work permit
• Punctuality and attention to details
• Being a confident team player
• Ability to selfmanage
• High level of service excellence

• MCSE
• AppleMac Certification
• Relevant IT diploma
• ITIL V4 Foundation

• Driver's license preferable (not a prerequisite)
• Working according to customer working business hours with occasional overtime as required
• Working at multiple and varied client's sites as per client needs
• Be available to travel between locations to provide planned or emergency support where required

• Cooperation based on
  B2B contract:
• ideally if you are self-employed
• Pay rate
  :2540 euros/h depending on experience
• Work from the office
  :Symphony Offices, Amsterdam:
• Working hours
  :8 am to 5 pm (core hours):
• Overtime where needed for special projects
• Development budget

• English (required)
• Dutch (preferred)

• Netherlands (required)