- Building and maintaining excellent relationships with customers, to support a solid growth of the business.
- Implementing a consultative selling style and operate independently.
- Professional, credible, and comfortable, dealing with optometrists, contact lens opticians, retail store managers and store staff via phone, e-mail, and on-line conferencing, with occasional field visits.
- Working on accounts with a low CooperVision turnover and high potential.
- Maximize results through a combination of new business development and servicing existing customers, achieving sales targets and personal performance objectives.
- Understand the business and the impact of (market) changes.
- Prepare and implement customer marketing plans and promotions, to grow the business and monitor results to ensure return on investment.
- Develop proposals for selected accounts, with a potential return on investment, for field-based Business Development Managers.
- Participate in National Sales meetings BeLux to ensure understanding of the strategy, action plans and required performance.
- Understand in detail all optical retail metrics.
- Co-ordinate and suggest ideas in collaboration with Marketing.
- Visit, when required, large trade shows and events to expand industry knowledge.
- Create sales, though a deep understanding of customers requirements.
- Enhance CooperVision customer experience, by implementing sales tools that add-value.
- Excellent verbal communication and on-line presentation skills, with memorable content and style.
- Develop and present account business plans (minimum "top 25" customers) and quarterly growth plans, including a customer contact strategy and call plan, SMART objectives, and time management techniques.
- Identify challenges and look for alternative solutions.
- Fully utilize the CRM system to update call objectives, gathered information, and actions.
- Organise and execute clinical training in liaison with the Professional Service team.
- Understand price bands and communicate, justify, and control price bands.
- Demonstrate understanding of negotiation of available tradable and added value.
- Compliant with corporate policies, positive, assertive, high work standards and eager to learn.
- Take full responsibility for customer sales targets and ambition to overachieve, collaborating with the regional field-based team.
- Liaise with Customers Service to ensure all service levels are maintained and customers are satisfied.
- Occasionally support the field-based Business Development Managers with promotions, which directly contributes to the overall national Sales targets.
- Enviable track record of target achievements, working for organisations that demonstrate and require strong interpersonal skills, to influence customers.
- Sales professional with calling experience in a professional sales environment.
- Awareness and ability to make a positive impact with prospective and existing customers and understanding of investigative questioning.
- Works well under pressure, with exceptional planning and organisational skills to prioritise effectively.
- Excellent and professional behavior, and able to deliver a clear, concise presentation and conversation during a phone call.
- Enhanced listening skills, a personal approach to customers and colleagues, exceptional verbal and written communication skills in Flemish, and English (French is a added value) and the ability to prepare online presentations for various customer groups.
- Anticipates, understands, and meets customer needs, result-oriented, entrepreneurial, tenacious, and resilient.
- Self-motivated, able to work successfully alone or within a team and easily adapts to a changing work environment, various situations, individuals and/or groups.
- A forward thinker, proactive and creates new ideas to improve the way of working.
- Prolonged sitting in front of a computer, making an average of 20 phone calls per day to have and open discussion with decision makers.
- Computer literacy including Email, Excel, Word and PowerPoint essential.
- Existing knowledge of the optical market advantageous.
- Home based/office role (hybrid model) at least 1 day per month in the office, with occasional travel including overnight stays.
- Minimal Bachelor's degree, preferably Commercial Economy.
- Minimum 1-3 years of sales experience preferably in the optical industry or related medical/technical healthcare field.
- Tangible product sales experience over the phone is highly desirable.
- Demonstrable experience in defining and achieving sales results through demonstration of accurate business acumen.
- Clear evidence of self-improvement with a strong desire to progress.
- Minimal Bachelor's degree, preferably Commercial Economy.
- Consideration given to candidates with sales experience.
Inside Sales Development Manager Remote BeLux - Gorinchem, Nederland - CooperCompanies
Beschrijving
For our Sales department BeNeLux we are opening up a new role for Inside Sales Manager specifically for the BeLux markets. Are you commercially strong and would like to be responsible for sales development and growth of a defined group of customers in Belgium and Luxembourg? We like to offer this opportunity for a mostly remote working role and we provide guidance and training in alignment with the CooperVision sales processes, plans and objectives:
Business Sense, Commercial Knowledge, Marketing & Finance
Sales Process, Selling Style, Presentation & Training
Strategic Planning, Preparation, Organisation & SFDC
Negotiation, Pricing & Budget Controls
Team Player
Knowledge, Skills and Abilities:
Experience:
Education:
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