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Breda

    Customer Experience Specialist - Breda, Nederland - Zimmer Biomet

    Zimmer Biomet
    Zimmer Biomet Breda, Nederland

    4 dagen geleden

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    Beschrijving
    Valued Team member: We are glad you are exploring new opportunities within Zimmer Biomet

    What You Can Expect

    The Customer Experience Specialist is responsible for maintaining a high level of service and satisfaction across Zimmer Biomet's Benelux customers. In addition, you would be responsible for the optimal communication, support, correspondence and deliveries between customers, the Sales team and the wider Customer Experience team.

    How You'll Create Impact
    • Providing commercial and administrative support of all commercial activities from the Sales team regarding customers
    • Being the communication portal between the Sales team, back office and customers
    • Order processing and making reservations for instruments to be borrowed in connection with the surgeries
    • Handling the Order Management (providing accurate delivery dates, pricing information, order status, et cetera)
    • Allocating products
    • Being involved in inquiries
    • Preparing immediate deliveries/transfers of products
    • Handling order entry and checking price agreements and conditions
    What Makes You Stand Out
    • Fluent in Dutch and English, in both speech and writing.
    • Knowledge of French would be beneficial but not essential
    • Strong proactive communication skills
    • High level of being driven and persistent
    • Great attention to detail
    • Strong customer focus and responsiveness
    • Ability to demonstrate a high level of flexibility
    Your Background
    • Solid professional experience operating within a Customer Service environment
    • Knowledge of product, anatomy and physiology
    • Preferably experienced in production planning
    • IT literate (MS Office, SAP, Salesforce)
    • MBO/HBO education in Business or Administration, or equivalent through professional experience.
    EOE/M/F/Vet/Disability
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