Support Officer - Amsterdam, Nederland - ARHS Hellas

Beschrijving

Arηs is a fully
independent group of companies specialized in managing complex
IT projects and systems for
large organisations, focusing on state-of-the-art software development, digital trust, cloud, data science, mobile development, machine learning and infrastructure services.

We are composed of 16 entities across 8 countries worldwide that are unified by the Arηs Group, with more than 2500 consultants.

This corporate structure enables us to respond quickly to market changes and customer requests, and to communicate and make decisions without layers of bureaucracy.

• Ad hoc and proactive support to all end users
• Register tickets in the Snow ServiceDesk a tool
• Inventory management
• Installation of office hardware and meeting systems
• Moderating meetings and events
• Onsite support for big events in Amsterdam and Zug
• Onsite support for the 60 users in Amsterdam with all ITrelated issues
• Onboarding new joiners with their hardware, software and introduction to the systems and office
• Managing the Microsoft Intune and enrollment of all devices.
• The management of AD, Intune, Office 365, Adobe, Mobile and Internet providers.
• Setting up a knowledge base and creating manuals
• Scrum Master for R1/R2 and Cyber Security

• Bachelor plus a minimum of 6 years of experience as support officer
• Knowledge of SNOW ServiceDesk
• Knowledge of Windows 11, Windows Server 2020, Active Directory / Exchange
• Knowledge of Finance software, MacOS, Office 365, FortiGate firewall
• Knowledge of Polycom and Lenovo meeting software
• Knowledge of Microsoft Intune, Microsoft Azure DevOps
• Presents excellent command of English, at least at C1 level