- You will be providing our Sales Reps, Customers and Partners with the right guidance to ensure a smooth order process and service.
- You will not only be serving external clients but also internal (IDEXX partners) ones by taking care of their different needs and requests, such as Finance Business Operations, Sales and Technical Services.
- You will ensure the best possible use of technology (Salesforce/SAP) in order for a smooth process and maximum client satisfaction.
- You will also have the chance to utilize your skills in different back office tasks and grow professionally in your job and as a people leader.
- You will work with people and therefor effective and intelligent communication is the key to success in this position.
- You will lead by example and demonstrate emotional intelligence, humility and the ability to give and take constructive feedback.
- You are passionate about helping and supporting customers and colleagues bringing a minimum of 3 years' experience in a customer facing environment.
- You have a minimum of two years of people management experience.
- The ability and drive to build and maintain strong relationships with internal and external customers, stakeholders and team members.
- You love to communicate and know how to do so effectively.
- You are fluent in English and German, and preferably an additional European language.
- Excellent computer skills and experience with CRM systems like Salesforce and SAP are a big plus.
Customer Support Team Lead - Hoofddorp, Nederland - IDEXX
Beschrijving
In this position, you will lead a team of 4/5 people and provide order processing and customer support to our customers and partners in Europe who are ordering IDEXX Water (W) and Livestock, Poultry and Dairy (L) and Human Diagnostics OPTI (O) products and solutions – together WLO. You will work in the team and guide, coach and develop yourself and your team members in creating a best in class customer experience.
Our customer support professionals develop deep and meaningful relationships with our customers, offering solutions to meet their unique and often complex needs and helping our them to make the best use of our products and solutions. Every interaction with a customer allows us to demonstrate the power of diagnostics and the superior quality of IDEXX products and services.
In This Role
When you join the WLO Customer Experience Department and you will be supporting WLO clients with their order placement, order administration and troubleshooting by providing them solutions with all your knowledge to ensure the best service possible. A big variety of tasks and responsibilities is waiting for you:
What you will need to Succeed
Why IDEXX
We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals health and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 11,000 talented people.
So, what does that mean for you? We enrich livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.