Sales Support Specialist - Amsterdam, Nederland - IWC

    IWC
    IWC Amsterdam, Nederland

    2 weken geleden

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    Fixed Term
    Beschrijving
    KEY RESPONSIBILITIES & DUTIES

    Sales administration

    Processing orders

  • Novelty implementation by liaison with HQ
  • Submit weekly wish list based on pending orders
  • Creating and execution of weekly allocation proposal
  • Process order ensuring accuracy and timely delivery
  • Update Model stocks- Stay up-to-date with new product and feature launches
  • Process return orders
  • Monitor inventory level by liaison with delivery team

    • Updating changes in the system

  • Update customer information in SAP
  • Manage the status of the retail network in Booster

    • Customer Service

    Provide the highest service experience to our partners by supporting sales and after sales queries

  • Answer customers' inquiry on availability and delivery
  • Resolve customer's Booster/Strike/WISE issues or complaints by creating SNOW tickets
  • Provide dedicated information about watches and spare parts
  • The troubleshooting and resolution providing of RCS cases

    • Administrative support for team

    Consignment order

  • Update available collection watches
  • Process consignment orders ( photo shoot, staff's dress watches)
  • Support the marketing team with deliveries and ODN creation

    • Processing POs

  • Process POs on non-stock S&D material

    • Sales Coordination and Analysis

  • Follow THE DAILY business ACTIVITIES in close collaboration with the sales managers. In the
  • Data gathering (on product line and reference level) and assessment to develop, recommend and implement and/or optimize sales strategies
  • Independently creates and improves dashboards and reports to assist the sales team
  • Monitoring of Retailization business projects .
  • Analysis of monthly reports by; channel; product families and references and SOSI ratios to propose data driven initiatives that will increase stock-turn and a more productive level of trade inventory.
  • Take ownership of and steer on the sales and KPI with target responsibility

    • Competencies:

  • Autonomous, detail oriented and strong time management skills / able to manage deadlines
  • Hands-On mentality, pro-active and problem solving minded / strong customer service mindset
  • Tech-Savvy, excellent command of different software solutions, especially Excel. Knowledge of SAP and CRM.
  • Ability to analyze reports, identify business trends, and react quickly to the needs of the business
  • Team player with good interpersonal competences and empathy
  • BBA / MBA in business or finance
  • at least 1-2 years of experience in customer, service, sales, logistics or operations coordination.
  • Affinity with the luxury industry is an advantage but not a requirement
  • Fluent in English, Dutch would be a plus