Strategic PMO Lead - Amsterdam, Nederland - Uber

Uber

Geverifieerd bedrijf

Amsterdam, Nederland

1 week geleden

Geplaatst door:

Daan Van den Berg

werver van beBee

Beschrijving

About the Team
Community Operations is pioneering how Uber interacts with users around the globe.

We support all Uber business lines and propositions (Mobility verticals like Rides, Hailables, High-Capacity Vehicles; Delivery verticals like Eats and Grocery; and specific propositions like Uber for Business) and cover a broad range of activities, including customer service, platform safety, new partner onboarding, sales, compliance and account management.

In EMEA, we lead these activities in 30+ countries and in 20+ languages, in large-scale and highly nuanced market environments and operational complexity.

We are incredibly proud of being the most geographically diversified team in Uber, and welcome you to be part of our high-performing, diversified and inclusive team

About the Role

As the customer experience arm of a fast-growing company constantly innovating, we are always looking for ways to better serve and engage our users.

As the Mobility Strategic PMO Lead, you will lead an evolving portfolio of strategic initiatives or processes to improve and optimise our operations and programs management.

The scope will be EMEA-wide and across Mobility personas: Riders and Drivers.

You will have end-to-end responsibility from scoping to final delivery, delving deep into data and managing a broad network of stakeholders in the process.

You will also dive into the details of the end-to-end customer journey and embrace the scale and complexity of our operations.

With the highly strategic focus of your portfolio and the ambiguity of the problems at hand, you will often act as a thought partner to senior leaders in the organization.

Given the ambition of Uber to become a global-first organization, enabling greater coordination, efficiency, and speed, you will also act as a change agent to help the organization shift to a global-first approach to our business for both product roll-out and operational policies.

What You'll Do

Lead strategic process and/or projects for Mobility Community Operations to drive operational efficiency.
Act as the central PMO for all Global-First initiatives.
Drive biannual planning cycles and general governance for the whole Mobility Community Operations Team.
Collaborate with senior leadership to influence strategic decisions.
Manage crossfunctional stakeholder relationships across different markets and regions.
Analyse performance metrics to identify areas for improvement, in particular finance metrics for Community Operations EMEA.

What You'll Need

Passion for customer experience and operations. The experience of our customers, and why it is the way it is, how it can be better, profoundly interests you.
Strategic thinking: You understand our broad strategy in Uber & Community Operations, can approach problems analytically, identify solution levers and propose an effective and implementable strategy.
Program management and governance: You can structure and lead multistream programs, design and maintain a mechanism to track program status, flag issues, and remove roadblocks.
Stakeholders management: You can communicate effectively with stakeholders from all corners and levels of our highly matrixed organisation, get them on board, and track with programme deliverables.
Selfdriven and highly autonomous: You are a gogetter. You can take vaguely defined problem statements, define them, structure an approach, rally people around you and operationalise toward a solution implementation.
Work experience encompassing strategic and/or program management responsibilities.
International work experience preferred.