Associate Installer Support Engineer - Amsterdam, North Holland
2 weken geleden
Job summary
This role is available in both Amsterdam and Berlin. The Installer Support team serves as an escalation point for our network of channel partners who distribute, install and service residential Tesla energy products.Responsibilities
- Provide top-tier support for live on-site or off-site technical issues regarding residential energy products via phone, chat, email or other channels- Follow best practices in case handling, follow-up, and documenting interactions and work performed with great detail- Become highly knowledgeable in the technical operation and complexities of Tesla's energy products- Understand and troubleshoot proprietary power electronics systems and their supporting components- Read and understand single-line diagrams as they pertain to PV and storage systems as well as load and meter component placementFunctieomschrijving
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