IT Service Desk - India, Nederland - NetCologne IT Services GmbH

Beschrijving

IT Supporter (m/f/d) in the user helpdesk
Permanent position, full-time - Cologne Your tasks

Accepting, prioritizing, classifying and processing incident reports and other requests to IT via ticket system, telephone and e-mail according to ITIL
Supporting the IT contact persons (m/f/d) in schools and with business customers
Ensuring trouble-free functionality of all IT systems and software applications in cooperation with 2nd level administration and the other IT teams
Deployment and configuration of workstations (Windows), Apple & Android devices
Remote management and maintenance of over 100,000 iOS and Android devices
Documentation of workarounds and solution approaches in a knowledge database
You have IT-related vocational training or corresponding proven professional experience
You are very familiar with common PC operating systems such as Windows, Linux, Android, iPadOS and standard applications in the MS Windows environment
Ideally, you have some experience in user support, support and remote support and have already worked with ticket systems (preferably TANSS)
You work just as well independently as in a team and enjoy communicating on the phone
Fluent written and spoken German is a prerequisite

You can expect a varied job in the development of the IT division in the NetCologne Group as well as an innovative and dynamic company with flat hierarchies that is geared towards growth.

We are happy to support you in shaping your professional goals with individual development measures.

A permanent, financially secure and long-term position
Regular internal and external training
Flexible working hours and a home office arrangement
Ultra-modern office space based on the "New Work" concept and chill-out & creative areas
An attractive company pension allowance including individual advice from an external service provider
A team kitchen and a canteen
30 days vacation + 4 custom days
Weekly fresh fruit as well as coffee, tea and water as much as you like
NetCologne IT Services GmbH
We, NetCologne IT Services, are a subsidiary of the regional telecommunications provider NetCologne.

As a reliable strategic partner from Cologne, we provide companies and schools with innovative ICT technologies and offer them advanced solutions for their digitalization.

From IT strategy consulting to the development, service and support of complex IT infrastructures, we offer everything from a single source.

We are also responsible for taking over our customers' IT operations in accordance with the ITIL framework - through our Cologne service desk or on site.

From our modern, certified data center in Cologne, we offer innovative managed services, including individually tailored cloud computing solutions.

With our education services, we turn school IT into enterprise IT. From IT infrastructure to cloud services, identity management, hardware and software through to IT support, administration and training.