Customer Support Supervisor - Heijen, Nederland - Arvato Benelux B.V. – Supply Chain Solutions

Beschrijving

Heijen, Limburg | €2.700 – 3.867 | Fulltime

Take your next career step with us as a Customer Support Supervisor and develop professionally and personally with a steep learning curve. At our location in Heijen, you will further advance the High-tech division and experience the exciting world of our international supply chain solutions, first hand. Become part of an innovative and dynamic company that sees quality and performance as key factors for success.

We're on it Are you on it?

Our belief is that our company mindset should align with your personal mindset. Let's see if we are a match. Do you dare to take the initiative, and do you always look for opportunities? Are you willing to commit & deliver to take responsibility for your job? Do you have the constant ambition to go that extra mile for your customers and colleagues? And are you a true team player, as we act as one team, one company? Four times 'yes'? Then we are the right company for you

YOUR TASKS

• Achieve key targets related to service delivery, profitability of accounts, and customer satisfaction.
• Oversee Client Reporting (such as KPI's, invoicing, daily status reports)
• Determine client desires/requirements and work with operations to supply these needs
• Oversee the activities of staff, hire, train, plan and evaluate staff, next to this you support the Customer Support Manager and report directly to her
• Evaluate system flows and recommend improvements/resolve issues and work on continuous improvements.
• Manage weekly and monthly (team) meetings and meetings with the team and customer
• You're the first point of contact for escalations internal and for customers

YOUR PROFILE

• You have leadership experience in coaching, and motivating people within a Customer Support department
• Strong and effective communication skills in English
• Results oriented with focus on achieving overall business objectives
• Ability to manage customers while working as a team player/leader across internal multi-functional business units within time and resource constraints
• HBO / B.A. degree or equivalent work experience preferred.
• Strong PC skills (MS Office), SAP is a pre

WE OFFER

• Salary between €2.700 and 3.867, and we top it off with 8% holiday allowance, a fully paid retirement plan and discounted gym memberships
• Time for time + bonus
• 25 paid vacation days, possibility to extend these to 28 vacation days
• Versatile working environment with creative freedom, flat hierarchies and an open corporate culture
• Opportunity to accompany the development of one of the most modern logistics centers in Europe from the very beginning and to quickly take on responsibility
• Very good development opportunities at a growing logistics location

ABOUT US – WE'RE ON IT

Arvato offers you one of the most dynamic work environments imaginable. We are growing, we are innovating, we are solving the challenges of our customers around the world every day. How do we do it? With our special spirit: We're on it

Our shared vision as a global team: to become the international supply chain company with the strongest customer orientation and focus on people and technology. As a strategic growth partner to our customers in Fashion, Beauty & Lifestyle, Healthcare, Tech and Publisher, we rely on cloud-based e-commerce and IT platforms and state-of-the-art automation technology to realize complex, global supply chain solutions.

We want to be a fair and inclusive employer and value the different perspectives of our employees, which contributes to the diversity of our company.

We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.

CONTACT

Manon van 't Goor, Corporate Recruiter

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