Operations support engineer - Zwolle, Nederland - Pax8

Beschrijving

Our mission is to be the world's favourite place to buy cloud products. Culture is important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best

Come join us at Pax8 and embark on a thrilling journey with our Support Operations EMEA team as a Support Operations Engineer Level II in our amazing offices Zwolle

You'll be at the forefront of revolutionizing support operations at Pax8 , providing technical expertise that ensures our amazing colleagues receive unparalleled service.

As a Support Operations Engineer Level II , you won't just troubleshoot issues – you'll be orchestrating a symphony of solutions, diving into the heart of technical intricacies and emerging victorious with resolutions that leave our amazing colleagues in awe

The Team:
The Support Operations EMEA team are high-energy, fun, and driven with a 'can do' attitude.

Your day as a Support Operations Engineer Level II includes:

Assessing and supporting Non-Standard requests, including Audit requests, eDiscovery, Access requests or other escalations
Supports Pax8 staff by fulfilling User Requests and resolving new and escalated Service Incidents
Routine Maintenance and upgrades of End user hardware/software systems and other hardware and systems in the office estates
Asset cataloguing, tracking, deployment, and inventory management
Drive your own personal development and performance improvements by participating in learning paths on Elev8, taking part in Pax8 L&D programs, receiving peer or manager coaching, taking on stretch projects or on the job training
Significant experience related IT support experience in a medium to large size organisation
Experience of supporting end user devices running various Microsoft Windows platforms (Windows 10/Windows 11) & Mac OS
Demonstrable expert level support for Microsoft Office 365/Windows 365 platforms (Office, Teams, SharePoint, OneDrive)
Experienced and knowledgeable of Azure Active Directory, Teams and Exchange admin centers, MS Partner Centre
Thorough understanding of cybersecurity tooling
PowerShell, python, bash, etc.
We review and acknowledge every application using real humans - please look out for a response from us to your application in your inbox but check spam too

~ Homeworking Allowance
~ Dedicated time for training and personal development
~ Health & Wellbeing coaching support
~ Fun and frequent company and team socials
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