Vacatures

    Customer Service Representative - Schiphol, Nederland - Trivium

    Trivium
    Trivium Schiphol, Nederland

    1 week geleden

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    Beschrijving
    Customer Service Representative

    Trivium Packaging is a global sustainability leader in metal packaging with more than 60 locations worldwide, nearly 8,000 employees, and an annual revenue of approximately €3.0 billion. Trivium serves a diverse range of customers in a variety of end markets such as food, seafood, pet food, nutrition, beauty and personal care, household care, and premium beverages.

    Trivium wants to shape the industry and has embarked on an ambitious transformation journey. In the near term, focus is on building & upskilling the team, deciding where to play & how to win, and increasing financial performance by executing the Trivium Business System (commercial, operational, and supply chain excellence). Sustainability is embedded in our materials and in our actions. Trivium has ambitious sustainability targets and focuses exclusively on products that are infinitely recyclable. Our company sustainability journey has been awarded with a Platinum medal by EcoVadis, the world's leading rating agent who allocated this award only to the top 1% of the >75000 companies reviewed. Sustainability is embedded in each and every function at Trivium, it's in our DNA. The global head office is at Amsterdam Airport; however, many people work in virtual teams from different countries. Our culture is results-driven, entrepreneurial, informal, and highly multicultural. Our people have a high degree of responsibility.

    Role Description

    The Customer Service Representative will manage the daily order-to-cash process with the customer. Key activities are: customer data processing, order entry and management, deliveries handling inbound customer inquiries and coordination with supply chain.

    Key Responsabilities

    • Manages order process in SAP
    • Handles all communication with customers about orders, deliveries, and invoices
    • Address escalations with local supply chain if order prioritization is needed (e.g. in case of production issues)
    • Responsible for updating prices in SAP
    • Increase customer satisfaction by creating and maintaining positive customer relationships
    • Provides accurate demand planning forecast to support optimized production planning
    • Handles inbound new customer inquiries where appropriate, communicates Trivium value proposition to potential customers
    • Actively supports customer creation process: collecting required information and making the request to the master data department
    • Involvement in Litho creation / invoicing may depend per business

    Education & Training:

    • BS degree, preferably in business or technical direction
    • 1- 2 years' experience in customer service or sales support role
    • Strong knowledge of SAP or equivalent ERP system (s)
    • Clear affinity with using software like CRM and MS Office
    • Professional selling and negotiation training are preferred
    • Good command of English (C1), French would be a big advantage.
    • Demonstrated ability to develop and work in a team culture with other internal departments including but not limited to R&D, Customer Service, and Supply Chain

    Compentencies:

    • Willingness and ability to cooperate with customers, managers and colleagues
    • Organizational skills
    • Team Player (good communication, exchange information pro-actively, service orientated)
    • A sense of responsibility, care, high accuracy, reliability
    • Ability to recognize problems, describe and implement solutions
    • Strong analytical skills
    • Dealing with pressure
    • Willingness and ability for constant and comprehensive personal training
    • Flexibility
    • Assertiveness
    • Willingness to travel (is it in contradiction with "limited travelling")
    • Reporting and statistics

    BRINGING YOUR TRUE SELF TO WORK

    To reach our goals, we know we need colleagues at all levels who are truly diverse in every way. That's why we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. Our customers come from a wide range of backgrounds, and so do our people and It's business critical for us to ensure all our people have what they need to perform at their best and can be their true selves at work. #LI-AG #LI-Hybrid

    • Successful application

      We will carefully review your application against the requirements of the position. If we have any questions, we will be in touch

    • Interviews

      Your first interview will be with Talent Acquisition, our Recruitment team. During this first interview, we will want to discuss your background and experience relative to the job which you applied for. We are also happy to tell you more about our company.

    • Next Interviews

      If you are selected for a next round interview, you will meet with the hiring manager and members of the team. The exact amount of interviews and who you'll meet with varies by role, location and hiring manager. We always aim to be respectful of your valuable time.

    • Welcome to the team

      If we are both keen to move forward, you're hired From the moment you sign your contract, you will be part of our team. Your onboarding journey will ensure you get all the information you need to be successful in your role at Trivium Packaging.
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