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    • Field Training Engineer - Utrecht - Parallel Consulting

    Parallel Consulting
    Parallel Consulting Utrecht

    3 weken geleden

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    Beschrijving

    Job Description

    This Field Engineer role is primarily located in Utrecht, with occasional travel to Rijswijk, Hoofddorp, and Apeldoorn to provide backup support as necessary.

    Key Responsibilities:

    • May serve as a team or site leader, providing direction to other technicians.
    • Responsible for server and storage break/fix tasks.
    • Provides support for Enterprise products.
    • Acts as a desk-side support specialist.
    • Supports enterprise storage products.
    • Provides support for networking products, including Cisco certification requirements.
    • Provides support for Payment Systems products and Unisys core-CMOS products.
    • May manage smaller projects or take on project management responsibilities.
    • Possesses advanced technical skills in specialized areas.
    • Provides support for software, hardware, and networking for desktops, laptops, and servers.
    • Supports maintenance for legacy products.
    • Installs and maintains PCs, software, networks, servers, and peripherals.
    • Handles installs, moves, adds, and changes as needed.
    • Tests and certifies PCs, networks, servers, and client-approved applications.
    • Follows up on issues or escalations.
    • Maintains a high standard of professionalism in behavior, attire, and actions.
    • Ensures customer satisfaction throughout service delivery.
    • Meets client-specific Service Level Agreements (SLAs), ensuring incident and request tickets are updated within the ticketing system.
    • Performs IMAC tasks and may have exposure to project management responsibilities.
    • Supports Unisys Legacy products.

    Key Qualifications:

    • High school diploma required.
    • 2-4 years of hands-on technical experience.
    • Electronics training equivalent to at least 2 years of technical education, such as technical institutes, polytechnic schools, military technical schools, or other relevant technical experience.
    • Bachelor's degree or equivalent electronics training, with at least 2 years of technical education or applicable related experience.
    • Proficiency in Active Directory, Exchange server, and operating systems.
    • A+ certification is a plus.
    • Manufacturer-specific certifications (e.g., EMC, Dell, Cisco, Microsoft, Apple, Unisys) and COMPTIA certifications, including Network+; current product training for legacy systems required.
    • Familiarity with client-specific internal procedures and service delivery requirements.
    • Advanced knowledge of hardware and software, including Unisys, Microsoft, and Network operating systems, with expert troubleshooting capabilities for software and hardware issues, including DTS, Legacy systems, storage systems, and interconnectivity problems.
    • Ability to test and certify mainframes and/or servers with associated peripherals using mechanical skills and an understanding of ESD procedures.
    • Client and/or governmental clearance may be required.
    • Microsoft Server Certified Professional and/or CCNA Certification is an advantage.
    • Police or criminal background verification may be required.
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