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Hoofddorp

    Digital Technology Business Analyst - Hoofddorp, Nederland - Oshkosh

    Oshkosh
    Oshkosh Hoofddorp, Nederland

    5 dagen geleden

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    About JLG, an Oshkosh company

    JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

    JLG EMEAI is looking for a Digital Technology Business Analyst to support the implementation of the new Cloud based ERP (Cloud Suite Industrial: CSI) for 2 of its manufacturing facility in France and the UK. During the implementation you will support the team with in depth analysis and data mapping, while building up knowledge of the application and the JLG integration with it. At the completion of the project the role will shift to support for CSI and the engineer will be brought up to speed on the rest of the EMEAI application landscape to support.

    JOB SUMMARY:

    Digital Technology Business Analyst provides ownership and technical leadership for all in-scope application support and maintenance-related activities including Cloud Suite Industrial, Cisco Unified Contact Center, Inform XA, Salesforce and other applications for the EMEAI region. The Digital Technology Business Analyst will be responsible for day to day support and maintenance of an EMEAI wide application landscape utilizing ServiceNOW and ITIL processes. Within the application landscape this position will troubleshoot and fix issues, define and support the implementation of changes and projects.

    The Digital Technology Business Analyst will be working with a team of global experts in their application field and with EMEAI based Client system engineers supporting the infrastructure and desktop applications.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    These duties are not meant to be all-inclusive and other duties may be assigned.

  • Responsible for day to day support of the key applications within the EMEAI Application landscape utilizing relevant enterprise class management tools.
  • Responsible for handling technical escalations, provide timely resolution of problems and engage lead staff as needed.
  • Perform advanced troubleshooting techniques to remediate issues that are found within the EMEAI Application environment
  • Maintain strong relationships with distributed support groups and coordinating support efforts enterprise-wide.
  • Serve as a project resource and contribute to large-scale and limited-scope projects.
  • Responsible for cross training and mentoring fellow team members in areas of expertise.

    • MINIMUM QUALIFICATIONS:

  • Bachelor's degree in Information Systems, Computer Science or equivalent.
  • Three (3) or more years of IT system/applications support, performing tasks such as troubleshooting and resolving incidents associated with business-critical applications. Ideal candidates have a customer-first mindset, The ability to prioritize tasks and respond with a sense of urgency
  • Ability to travel
  • Fluency in English

    • PREFERRED QUALIFICATIONS:

  • Experience with Infor's Cloud suite Industrial and / or XA9 would be greatly preferred.
  • Relevant industry recognized certifications (Microsoft Technology Associate (MTA) – IT Infrastructure, ITIL Foundation, etc.).
  • Experience and proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc.
  • Ability to effectively communicate at all levels of the organization.
  • Ability to work in a team environment.
  • Strong organizational skill with exceptional follow through and attention to detail.
  • Strong time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines.
  • Ability to work in a fast-paced environment where requirements are constantly changing.
  • Fluency in French
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