IT Pillar Tech - The Hague, South Holland

Alleen voor geregistreerde leden The Hague, South Holland, Nederland

1 maand geleden

Job summary

The IT Pillar Tech provides solutions to problems in the IT Pillar discipline without supervisory approval and will evaluate and select solutions from established operating procedures and scientific procedures. Provide general HW support and maintenance, Help Desk activities Level 2/3 end-user support Workstation moving, fixing, and installation using internally approved methods Call Manager maintenance and telephone sets Software package creation SW installation Local Backup system administrator Training sessions on all technology changes Work closely with the EDS team, and ensure knowledge-sharing Perform Introductory Onboarding training Ensure that VIP users are properly managed, and their needs are taken care of Reach out to other members / escalate as necessary to ensure customer satisfaction Help with software Upgrades or Rollouts of both Productions Tools & Engineering Software Support Infrastructure Team in Setup take part in projects as required Support infrastructure team handling server backup recovery Coordination of network setup & support Manage IT assets ensure adequate stock exists Maximize utilization of assets by reuse SCCM maintenance Telephone Mobile assets Support Project IT Coordinators end-users application developers application administrators users solving problems Assist users through telephone remote control desktops ail direct contact helpdesk or user desk Responsible for Environmental Policy Procedures within area responsibility Proactively monitor ticket queues ServiceNow take ownership coordinate action required Analysis detected reported problems Assign correct priorities problems Control problem-solving process Solve problems report third-party support Report supervisor user solution Maintain correct status calls call support system Maintain user help documentation Create maintain documentation procedures work practices Support users configuring network printers Support users use cell phones Explain company policies IT matters Assist maintaining accurate inventory records Ensure hardware PCs printers function specification Support use equipment Report malfunctions Take corrective maintenance Support use standard installed software Notes MS Office Virus reporting controlling Report malfunctions

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