Vacatures
>
Hoofddorp

    Remote Support Agent - Hoofddorp, Nederland - Abbott Laboratories

    Abbott Laboratories
    Abbott Laboratories Hoofddorp, Nederland

    Gevonden in: beBee S2 NL - 4 dagen geleden

    Default job background
    OTHER
    Beschrijving

    This position in Abbott Diagnostics Remote Services and Support team is responsible to provide accurate and timely assistance, technical information and advice regarding ADD products and services before, during, and after a transaction ( customer call or email) to maintain and improve the organization's customer relationships.

    The ideal candidate will have excellent problem solving and communication skills. This position will require significant interaction customers. Other competencies, such as the ability to work in team-oriented environments, adaptability and high initiative, are also critical.

    Multiple language knowledge is essential.

    Language level needs to be suitable for customer exchange and technical troubleshooting activities. English (All trainings, documentation and ticketing are done in English)

    plus at least one preferably two other language with fluent level

    Language needed: French, Italian, Spanish, Portuguese, German – optional: Dutch

    • Communicate with customers (via phone, email or online discussion boards) to answer their enquiries, understand and answer their technical question, assess their needs. Able to understand hardware, software and reagents issues.
    • Apply established procedures, use appropriate tools and systems to solve technical problems through case management and follow-up on the status of outstanding cases.
    • Record accurately information in the appropriate system and make sure to follow up with the "Off hours" team and specific country team.

    This team will specifically work in the "Off hours" support center that will be based in Hoofddorp – The Netherlands

    The resource will apply their clinical laboratory and technical knowledge to provide continual support services to ensure ongoing customer satisfaction.

    Additional responsibilities include:

    • Promoting the technical expertise of support personnel
    • Serving as a liaison to the 'day shift' support teams

    System to use : CMS Next for ticket registration, MyGSS ( technical database) , KM ( Knowledge management – instructions and documentation tool) , GSR – Service data – GPPM ( Global part master file) , CCC ( customer care calendar -dispatch tool -TBD) , Log IC, LOGICAL, AHR ( troubleshooting tools)

    Core Job Responsibilities

    Responsible for implementing and maintaining the effectiveness of the quality system.

    The "Off hours" support agents will play the following roles:

    • Customers Phone support and documentation for: ADD Architect, Alinity, Hematology products and solutions ( Automation TBD )
    • Work with cross-functional teams to propose, recommend and provide resolution to issues.
    • Level I & II support for customer's problem resolution

    Quality of support and Customers satisfaction will be measured through tNPS and specific customer interviews ( rNPS)

    Minimum Experience / Training Required

    • Clinical laboratory experience and use of Laboratory automated analyzers (preferably Abbott systems)
    • Study background: Biomedical engineer, Bachelor in Clinical laboratory, Master in Biology / Human Biochemistry
    • Minimum of 2-3 years of Clinical laboratory practice, Field application for Laboratory systems, Hardware and reagents troubleshooting experience.Qualified applicants will be experienced in providing level 1 and level 2 support and making technical recommendations to ensure customer issues are resolved.
  • beBee Professionals

    Technical Support Agent

    Gevonden in: beBee Professionals NL - 4 dagen geleden

    beBee Professionals Haarlem, Nederland Vertegenwoordigers van de klantendienst Freelance

    BeBee Professionals is looking for a Technical Support Agent to join our team in Haarlem. · The successful candidate will be responsible for providing technical support to our customers, troubleshooting technical issues, and providing solutions. · The ideal candidate should have: ...

  • Schiphol

    Technical Support Agent

    Gevonden in: Talent NL A C2 - 5 dagen geleden

    Schiphol Schiphol, Nederland

    Nice to know (you) · Nice to know (you) · Als er een storing optreedt, zorg jij ervoor dat deze op de juiste manier in ons onderhoudsmanagementsysteem verwerkt wordt, zodat de juiste contractor in staat gesteld wordt om de verstoring op te lossen. · In dit team ben jij het eerst ...

  • beBee Professionals

    Technical Support Agent

    Gevonden in: beBee Professionals NL - 4 dagen geleden

    beBee Professionals Amstelveen, Nederland Vertegenwoordigers van de klantendienst Freelance

    BeBee Professionals is looking for a Technical Support Agent to join our team in Amstelveen. · The successful candidate will be responsible for providing technical support to our customers, troubleshooting technical issues, and providing solutions. · The ideal candidate should ha ...

  • beBee Professionals

    Technical Support Agent

    Gevonden in: beBee Professionals NL - 4 dagen geleden

    beBee Professionals Ámsterdam, Nederland Vertegenwoordigers van de klantendienst Freelance

    BeBee Professionals is looking for a Technical Support Agent to join our team in Amsterdam. · The successful candidate will be responsible for providing technical support to our customers, troubleshooting technical issues, and providing solutions. · Requirements: · • Bachelor's d ...

  • beBee Professionals

    Technical Support Agent

    Gevonden in: beBee Professionals NL - 4 dagen geleden

    beBee Professionals Velsen, Nederland Vertegenwoordigers van de klantendienst Freelance

    BeBee Professionals is looking for a Technical Support Agent to join our team in Velsen. · The successful candidate will be responsible for providing technical support to our customers, troubleshooting technical issues, and providing solutions. · The ideal candidate should have: ...

  • beBee Professionals

    Technical Support Agent

    Gevonden in: beBee Professionals NL - 4 dagen geleden

    beBee Professionals Alphen aan den Rijn, Nederland Vertegenwoordigers van de klantendienst Freelance

    beBee Professionals is looking for a Technical Support Agent to join our team in Alphen aan den Rijn. · The successful candidate will be responsible for providing technical support to our customers. This includes troubleshooting hardware and software issues, responding to custome ...

  • beBee Professionals

    Technical Support Agent

    Gevonden in: beBee Professionals NL - 4 dagen geleden

    beBee Professionals Zaanstad, Nederland Vertegenwoordigers van de klantendienst Freelance

    BeBee Professionals is looking for a Technical Support Agent to join our team in Zaanstad. · The successful candidate will be responsible for providing technical support to our customers, troubleshooting technical issues, and providing solutions. · The ideal candidate should have ...

  • beBee Professionals

    Technical Support Agent

    Gevonden in: beBee Professionals NL - 4 dagen geleden

    beBee Professionals Delft, Nederland Vertegenwoordigers van de klantendienst Freelance

    BeBee Professionals is looking for a Technical Support Agent to join our team in Delft. · The successful candidate will be responsible for providing technical support to our customers, troubleshooting technical issues, and providing solutions. · The ideal candidate should have: · ...

  • beBee Professionals

    Technical Support Agent

    Gevonden in: beBee Professionals NL - 4 dagen geleden

    beBee Professionals Schiedam, Nederland Vertegenwoordigers van de klantendienst Freelance

    BeBee Professionals is looking for a Technical Support Agent to join our team in Schiedam. · The successful candidate will be responsible for providing technical support to customers, troubleshooting technical issues, and resolving customer inquiries. · The ideal candidate should ...

  • beBee Professionals

    Technical Support Agent

    Gevonden in: beBee Professionals NL - 4 dagen geleden

    beBee Professionals Leiden, Nederland Vertegenwoordigers van de klantendienst Freelance

    BeBee Professionals is looking for a Technical Support Agent to join our team in Leiden. · The successful candidate will be responsible for providing technical support to our customers, troubleshooting technical issues, and providing solutions. · The ideal candidate should have: ...

  • Abbott

    Remote Support Agent

    Gevonden in: Talent NL C2 - 9 uur geleden

    Abbott Hoofddorp, Nederland

    This position in Abbott Diagnostics Remote Services and Support team is responsible to provide accurate and timely assistance, technical information and advice regarding ADD products and services before, during, and after a transaction ( customer call or email) to maintain and ...

  • beBee Professionals

    Technical Support Agent

    Gevonden in: beBee Professionals NL - 4 dagen geleden

    beBee Professionals Purmerend, Nederland Vertegenwoordigers van de klantendienst Freelance

    BeBee Professionals is looking for a Technical Support Agent to join our team in Purmerend. · The successful candidate will be responsible for providing technical support to customers, troubleshooting technical issues, and resolving customer inquiries. · The ideal candidate shoul ...

  • beBee Professionals

    Technical Support Agent

    Gevonden in: beBee Professionals NL - 4 dagen geleden

    beBee Professionals Zoetermeer, Nederland Vertegenwoordigers van de klantendienst Freelance

    BeBee Professionals is looking for a Technical Support Agent to join our team in Zoetermeer. · The successful candidate will be responsible for providing technical support to our customers, troubleshooting technical issues, and providing solutions. · The ideal candidate should ha ...

  • beBee Professionals

    Technical Support Agent

    Gevonden in: beBee Professionals NL - 4 dagen geleden

    beBee Professionals Hilversum, Nederland Vertegenwoordigers van de klantendienst Freelance

    BeBee Professionals is looking for a Technical Support Agent to join our team in Hilversum. · The successful candidate will be responsible for providing technical support to our customers, troubleshooting technical issues, and providing solutions. · The ideal candidate should hav ...

  • beBee Professionals

    Technical Support Agent

    Gevonden in: beBee Professionals NL - 4 dagen geleden

    beBee Professionals La Haya, Nederland Vertegenwoordigers van de klantendienst Freelance

    BeBee Professionals is looking for a Technical Support Agent to join our team in La Haya. · The successful candidate will be responsible for providing technical support to our customers, troubleshooting technical issues, and providing solutions. · The ideal candidate should have: ...

  • beBee Professionals

    Technical Support Agent

    Gevonden in: beBee Professionals NL - 4 dagen geleden

    beBee Professionals Nieuwegein, Nederland Vertegenwoordigers van de klantendienst Freelance

    BeBee Professionals is looking for a Technical Support Agent to join our team in Nieuwegein. · The successful candidate will be responsible for providing technical support to our customers, troubleshooting technical issues, and providing solutions. · The ideal candidate should ha ...

  • beBee Professionals

    Technical Support Agent

    Gevonden in: beBee Professionals NL - 4 dagen geleden

    beBee Professionals Alkmaar, Nederland Vertegenwoordigers van de klantendienst Freelance

    BeBee Professionals is looking for a Technical Support Agent to join our team in Alkmaar. · The successful candidate will be responsible for providing technical support to our customers, troubleshooting technical issues, and providing solutions. · The ideal candidate should have: ...

  • beBee Professionals

    Technical Support Agent

    Gevonden in: beBee Professionals NL - 4 dagen geleden

    beBee Professionals Almere, Nederland Vertegenwoordigers van de klantendienst Freelance

    BeBee Professionals is looking for a Technical Support Agent to join our team in Almere. · The successful candidate will be responsible for providing technical support to our customers, troubleshooting technical issues, and providing solutions. · The ideal candidate should have: ...

  • beBee Professionals

    Technical Support Agent

    Gevonden in: beBee Professionals NL - 4 dagen geleden

    beBee Professionals Utrecht, Nederland Vertegenwoordigers van de klantendienst Freelance

    beBee Professionals is looking for a Technical Support Agent to join our team in Utrecht. · The successful candidate will be responsible for providing technical support to our customers, troubleshooting technical issues, and resolving customer inquiries. · The ideal candidate sho ...

  • beBee Professionals

    Technical Support Agent

    Gevonden in: beBee Professionals NL - 4 dagen geleden

    beBee Professionals Capelle aan den IJssel, Nederland Vertegenwoordigers van de klantendienst Freelance

    beBee Professionals is looking for a Technical Support Agent to join our team in Capelle aan den IJssel. · The successful candidate will be responsible for providing technical support to customers, troubleshooting technical issues, and resolving customer inquiries. · The ideal ca ...