People Services Associate - Amsterdam, Nederland - Just Eat Takeaway

Beschrijving

People Services Associate

About this role:

The People Services Contact Centre is a critical team supporting employees and managers including the HR COEs and HRBPs while also ensuring focus on the legal and regulatory requirements for the countries and regions it supports. This is the first point of contact for People Services and will be responsible for establishing and preserving strong relationships with colleagues and managers, providing accurate and timely customer service, resolving HR transactions and administration, including complex issues, within agreed service levels.

These are some of the key ingredients to the role:

• Handling high volume queries related to rewards, benefits, payroll, onboarding, offboarding and other People Service related issues from the first point of contact
• Gather all required information at the first point of contact to ensure that colleague queries can be resolved at earliest opportunity with minimal handoffs
• Use process knowledge to support and educate colleagues on portal navigation and other People Services tools to reduce re-occurrence of the queries in the future
• Ensuring service level agreements are met and providing end-to-end customer support resulting in high levels of customer satisfaction
• Recommend continual improvements to policies and procedures to support business operations
• Participate as appropriate in the delivery of Core Services initiatives and activity
• Take part in continuous improvement activities to maintain and improve performance of the team, and the experience of colleagues and managers using the service
• Advise on HR policy e.g. Paternity, Maternity, Shared Parental Leave and Flexible Working applications, Absence and Payroll
• Facilitate colleague and manager training to improve engagement with Tier 0 tools

What will you bring to the table?

• Minimum of one year of experience in HR administration
• A proactive and inclusive approach to delivering under pressure
• Strong organisation skills, with a sharp focus on detail
• Ability to multi-task, deal with competing priorities and self-manage workloads
• Basic understanding of HR regulations and compliance
• Experience of HR systems and case management processes
• Excellent verbal and written communication skills
• Experience/familiarity with global HR practices and policies is advantageous