Business Transformation Consultant - Amsterdam
1 maand geleden
Job summary
IBM Consulting is seeking a Customer & Commerce Business Transformation Consultant to join the Customer & Commerce Transformation Center of Competence (CoC). Building On IBM's Own AI-led Customer Transformation Where As Client Zero IBM Transformed Its Sales Marketing Commerce & Service Functions The CoC Helps Clients Reimagine Their Front Office By Inspiring clients with IBMs own transformation story outcomes and lessons learned Discovering and shaping opportunities using Client Zero insights IBM Consulting frameworks and data-driven experience-led approaches Co-creating solutions through domain-led garages to identify priority use cases and define transformation blueprints and roadmaps Partnering with local teams to deliver scalable transformations using proven methods accelerators and delivery capabilities Your Role And Responsibilities As a CoC Business Transformation Consultant you will Drive front-office transformation strategies aligned to business outcomes industry trends measurable results Develop strategies design blueprints roadmaps process reinvention recommendations enable AI-led customer commerce transformations Facilitate workshops stakeholder engagement sessions change adoption activities Collaborate global cross-functional teams ensure effective execution capability building sustainable change Preferred Education Master's Degree Required Technical And Professional Expertise Experience customer commerce or process transformation consulting Participation at least two customer transformation programs Strong understanding front-office digital transformation including CRM Sales Service Marketing Commerce Excellent stakeholder engagement communication presentation skills Experience working global multi-disciplinary environments
- Drive front-office transformation strategies aligned to business outcomes industry trends measurable results.
- Develop strategies design blueprints roadmaps process reinvention recommendations enable AI-led customer commerce transformations.
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