Night Manager - Amsterdam, Nederland - The Hoxton

Beschrijving

What you'll do...

• Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
• Deal with the arrival and departure processes for all guests.
• Deal with the in house guests accounting and ensure the accuracy of guest billing.
• Operationally manage the hotel during the night to ensure guests are well cared for.
• Ensure the accuracy of data in all systems and provide the necessary daily reports for all departments.
• Manage the daily overbooking levels and liaise with all departments to ensure maximum occupancy.
• Assist the Front Office Manager in setting selling strategies on a day to day basis.
• Ensure all guests are quoted the correct rate as per the selling strategy and web site.
• Ensure all telephone calls are answered as quickly and efficiently as possible.
• Maintain observation over guests and guests property to ensure security alerts are kept to a minimum.
• Use a wide range of coaching skills to ensure that the team is well motivated and informed of day to day activity.
• Set stretching but realistic objectives for the team to ensure maximum occupancy and 100% guest satisfaction levels.
• Monitors the performance of the team and gives regular feedback through meetings and appraisal methods.
• Ensures all telephone calls are answered as quickly and efficiently as possible.
• Maintain observation over guests and guests property to ensure security alerts are kept to a minimum.
• Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately.

What we're looking for...

• Experience in a similar role with a demonstrable track record of excelling in Front Office operations and procedures.
• A high level of verbal and written communication skills and competent computer skills.
• Experience of Micros Fidelio Opera or a similar property management system.
• Experience of monitoring and implementing Health & Safety procedures.
• Individuals. You're looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that's a drink, a meal, an event or a bed for the night.
• You're all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You're not precious. We leave our egos at the door and help get things done.
• You're up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together we'd have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.