Experienced Claims Handler - Amsterdam
Alleen voor geregistreerde leden Amsterdam, Nederland
1 maand geleden
* Deze salarisrange is een schatting gemaakt door beBee
Job summary
This is an important operational role within the Netherlands Claims team at Allianz Partners and we are hiring 4 Claims Handlers to strengthen our Amsterdam hub.
Responsibilities
- Independently assess, register and process incoming claims (phone, e-mail, portal) against policy terms and conditions.
- Create and maintain accurate case files and documentation, including financial and administrative records.
- Decide on cover/decline outcomes and execute payments or rejections within delegated authority.
- Respond to customers and intermediaries clearly and professionally (written and verbal), following Allianz communication standards.
- Draft standard correspondence in line with the company style guide and escalate exceptional cases when required.
- Detect and escalate potential fraud, contributing to claims cost control measures.
- Support and coach junior colleagues; share knowledge and help resolve complex files.
- Actively contribute to process improvements and digitalisation initiatives to enhance the customer journey and operational efficiency.
Functieomschrijving
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