Customer success manager with german - Barendrecht, Nederland - Trans

Beschrijving

maximum commitment, continuous development and innovation pushing - it is all in our DNA Is it yours too? If so, become part of the Group - one of the European market leaders for innovative IT solutions for the logistics industry.

Together with our more than 1000 employees in 11 European countries, we want to move the transport and logistics industry forward, revolutionise and take it to a new and more sustainable level.

We are looking for a full-time Customer Success Manager with fluent German to start as soon as possible So let's get down to business, what do we offer? * As a Customer Success Manager (f/d/m) you could work full remote or in hybrid model - we see each other for 2-3 days in the office * We provide you with the necessary equipment (laptop, headset, additional monitor and more) to prepare you optimal for your new job * In addition, you will be involved in small to medium-sized projects in order to continuously improve the work processes and the customer journey * You work in a dynamic team and are also in contact with other branches of ours abroad in different Eu-Countries And what do we want you to do? * You take on the onboarding of new customers and help them with the first steps with our platform * You optimise various process areas through your own analyses and ideas and work closely with the Product development, operations and customer support together to automate sub-steps * You look after your own customer base, with whom you build up a long-term, successful relationship * Overseeing metrics and preparing cyclical activity reports to monitor the number of publications, transactivity and response * Proactive response to a decline in customer activity through direct contact * Proactively support customers to take full advantage of the Platform's capabilities and functionalities * Activating customers to increase the volume of operations * Maintaining regular contact and building a long-term relationship to fully understand changing needs and priorities * Passing on customer feedback to the product department in order to create new functionalities and improve existing ones * Proactive search for sales opportunities within the customer and the customer's counterparties as well as sales lead generation aimed at Cross Selling and Up Selling of products * Single Point Of Contact for the implementation customer after completion of implementation * Liaising with the marketing department and attracting clients interested in marketing cooperation * Supporting the integration process And what else? * You work full-time 40 hours/week * We set targets at the beginning of the quarter using the OKR method.

• Would you like to pursue a career with us? Well, yes please Increase your knowledge level and celebrate your personal successes during your Employee Journey at
• With video training and coaching and training tailored to you, you can also enjoy ours in your home office, excellent induction and our further training.
• In regular discussions you will receive transparent and fair feedback - we want you to know exactly where you stand, what your next tasks are and where your journey can enough? Yes indeed...

So what do you offer? * You have customer service experience from previous positions (preferebly Logistical experience, specially road transport) * You speak German as a native speaker and business fluent English, as this is our internal company language * You enjoy communicating with customers and think in a solution-oriented manner in order to help customers quickly and easily * You work independently with a lot of initiative, are self-confident, ambitious and still like teamwork * You have an affinity for IT and software, are proficient in MS Office applications and Google Workspace *@Homeoffice: You can guarantee a quiet workspace with fast and stable internet * So apply, if you have any questions we are of course happy to help.