Customer Service Representative - Oegstgeest, Nederland - Avery Dennison

Avery Dennison

Geverifieerd bedrijf

Oegstgeest, Nederland

3 weken geleden

Geplaatst door:

Daan Van den Berg

werver van beBee

Beschrijving

Company Description
Provide Customer Service for our products and services. Manage accounts in terms of order processing, order follow-up, sales order pricing, on-time deliveries, and complete order fulfillment.

REPRESENTATIVE ACTIVITIES:
Activities and duties will vary depending upon the functional area assigned.

Activities may include, but are not limited to:

Manage accounts in terms of order processing, order followup, sales order pricing, ontime deliveries, and complete order fulfillment.
Provides customer service regarding the company's services and/or products.
Identifies customer's needs and determines appropriate action
Promotes and sells the company's products or services.
Investigate and resolve product/service/billing complaints professionally and tactfully, collaborating with relevant departments.
Uses a CRM or equivalent system to keep track of customer queries
Uses an ERP to enter and track the status of orders
Champions customer needs and follows up on customer inquiries.
Principal liaison for Commercial for the customer base.
Support all aspects of service to the customer including, but not limited to: price quotes, technical and product recommendations
Provide responsive order management support including order entry, or expediting and shipment information to customers.

Qualifications

Experience of using an inhouse database package and MS office and/ or Google Suite is required.
Fluency in English is a must; any additional European language is a benefit (German or French)
Good written, verbal, and telephone communication skills.
Good data entry and organizational skills. Detailed oriented and good followup skills
Able to effectively manage many priorities and issues.
Customer service experience, preferably within a business to business environment.
Experience of liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage.
Experience of liaising with customers / internal departments located outside Spain would be an advantage.

Additional Information AVERY DENNISON IS EVERYWHERE YOU LOOK**:
We not only embrace changewe drive it. We work hard, push hard, and take brave risks. Our culture is innovative and collaborative - where bold ideas turn into action. We grow strong talent through stretch opportunities only restricted by your interests. We are committed to workplace diversity for employees and the business. We are a force for good, imbedded in industries and communities worldwide. We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life. Avery Dennison is a great place to work for everyone.

We offer: