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- Responsible for data and reporting accuracy of any data related to field operations including task data
- Responsible for the production and analysis of monthly and quarterly metrics decks
- Responsible for the creation and upkeep of reports and dashboards
- Work internally and with other groups to create, streamline and document workflow
- Ensure that development is done so that workflow and process are aligned
- Ensure that actual costs are in line with forecasted budget by sharp attention to all areas of spend – especially all head count related costs
- Create the budget forecast twelve months in the future
- Ensure that actuals are captured accurately are in line with the budget
- Explain the budget and any variances actual to forecast
- Approve and coordinate all IT work necessary to enhance Salesforce to the betterment of Field Operations
- Manage internal IT resource dedicated to development
- Work with various other groups in the company to solve company-wide issues
- Responsible for management of entire Zayo fleet vehicle program – including leasing and selling of vehicles, insurance, accidents, rentals, registrations and any other issues necessary to keep the vehicles in good condition and safely on the road
- Oversee and manage the UL Puresafety platform which is used for basic and driver safety training as well as OSHA safety certification
- Contribute to the ongoing expansion of Workforce Management (WFM) as a way to increase Field Operations efficiencies; this includes the WFM team members as well as any systems and process development - Salesforce or otherwise
- Manage a high achieving team, as needed, to successfully address all of the above listed responsibilities
- Bachelor's Degree in management, finance or other related field. MBA is preferred
- Minimum of ten (10) years work experience, at least 5 years in telecommunications
- Ability to manage a team of varying skill sets and roles within the company
- Comfort in presenting data and financials to various other departments including the President of the Group
- In-depth working knowledge of including report writing and dashboard creation
- Strong communication skills
- Excellent Health, Dental & Vision Insurance
- Retirement 401(k) Savings Plan
- Fitness membership discounts
- Generous paid time off policy including paid parental leave
Manager, Field Operations - Arnhem, Nederland - Zayo
Beschrijving
Responsibilities
Qualifications
Base Pay Range: $81,200 - $121,800 USD/annually, commensurate with experience.
Benefits, Rewards & Wellness