Marketplace Health Operations Manager - Amsterdam, Nederland - Uber

Uber

Geverifieerd bedrijf

Amsterdam, Nederland

2 weken geleden

Geplaatst door:

Daan Van den Berg

werver van beBee

Beschrijving

About the Role

On the Uber Eats Regional Operations team, we serve the business and local markets by partnering with Product, Local Operations, and Cross-functional partners to build and scale impactful Products and data-driven Processes across EMEA.

You will work on the Marketplace Health team engaging in Processes, Projects and Products related to Uber Direct, Refunds & Appeasements and Eater/Merchant Fraud.

Uber Direct is our 'Delivery-as-a-service' product which enables restaurants, grocers and retailers to unlock last mile delivery for their customers via their app or website by utilizing our network of delivery partners.

It will be a key priority as we work in enhancing Fraud capabilities and Refund Policies across EMEA.

What You'll Do

Build and launch processes: create new and scale existing processes across the EMEA Region to minimize fraud on the platform.
Analytics & datadriven decision making: use advanced data analytics to measure performance and build detailed dashboards, investigate and deep dive into possible areas of improvements in ongoing or new products and support policies.
Data analysis: design, execute and automate processes to identify, diagnose and mitigate fraudulent behavior from Eaters and Merchants. You will autonomously build your own analyses and dashboards to measure your projects' success.
Automation: work with automation specialists to create, maintain and improve the reliability of processes that power UberEats Marketplace.
Ensure the interface between EMEA Operations and Product teams: work with Marketplace and Risk Product teams to experiment and roll out products in EMEA (gathering and structuring product requests, deploying new product features, measuring impact, tracking & followup on bugs).
Stakeholder management & collaboration: you will work with a diverse set of partners, adding new value to local country teams while collaborating with crossfunctional teams in the EMEA (other Regional Operations teams, Legal, Customer Support) or other regions (product and engineering teams, central risk team).

Basic Qualifications

Highly motivated and willing to take ownership of challenges.
At least 3 years of professional work experience in a related field (consulting, operations, strategy, analytics, tech, investment banking)
Strong analytical skills, willingness to develop in Business Acumen, Stakeholder Management and broader communication skills.
Good problemsolving skills with an ability to structure the challenges we face into concrete action plans.
Stakeholder management skills with experience working in diverse, crossfunctional, and global environments.

Preferred Qualifications

Advanced analytical skills in SQL and Excel/GSheets. Exposure or interest in Python is a plus
Experience working cross functionally with Data Science, Product and Operation teams.
Shown project management skills with an ability to set up and manage processes or projects from the ground up.
Excellent interpersonal skills with an ability to translate quantitative findings into action plans and clearly present data to various audiences.
Experience in leading process and performance improvements by leveraging data and insights.