Customer Success Manager - Arnhem, Nederland - Zayo

    Zayo
    Zayo Arnhem, Nederland

    2 weken geleden

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    Responsibilities

  • Analyze lifecycle data and translate insights into recommendations in a clear and unambiguous manner for customers and business partner teams. Identify root causes, define and activate solutions, and deploy cross-functional support, where necessary, to resolve
  • Manage customer goals, meet and exceed expectations by conducting business reviews either monthly or quarterly.
  • Accelerate customers through Lifecycle Journey mapping out a detailed account plan for support
  • Customer onboarding and training our customers to utilize the full potential of our Tranzact self-service platform
  • Manage Revenue Risk Assessment Dashboards and plays
  • Identify growth and lead opportunities helping sales drive pipeline
  • Renewal and upselling
  • Responsive, knowledgeable, efficient, and professional approach to supporting customers that engage Customer Success via our Tranzact portal, IVR, or email for any post-sale lifecycle request
  • Maintain an industry-wide perspective on best-in-class customer experience

    • Qualifications

  • Associate or Bachelor's degree in related field, or equivalent combination of training, education and experience
  • Minimum of five (5) years experience in the Telecom industry
  • Minimum of five (5) years experience in a customer success oriented role
  • Possesses excellent verbal, written, and communication skills and has the ability to share the customer story through compelling and engaging methods
  • Ability to create and project manage a continuous experience improvement program (scope, milestone management, engagement, execution, and change management)
  • Demonstrates an understanding of various technical architectures and operating systems
  • Detail-oriented, accurate and possess excellent follow-up skills
  • Proficient in Microsoft Word, Excel, PowerPoint and Google products with full working knowledge of the internet, email and web browsers
  • Ability to travel up to 25%

    • Base pay range: $75,000 - $90,000, commensurate with experience

    Benefits, Rewards & Wellness

  • Excellent Health, Dental & Vision Insurance
  • Retirement 401(k) Savings Plan
  • Fitness membership discounts
  • Generous paid time off policy including paid parental leave