- You are the first point of contact for operational questions from internal and external customers, our customers are mainly (Petro)chemical producers located in the Benelux and Europe.
- Collect technical data from valves, valves and actuators such as parts lists, drawings, user manuals and identify the necessary spare parts and spare parts for overhaul, modification and price analysis.
- Based on the found 'damage picture' and/or the necessary modification, you develop a thorough repair proposal, which you develop into a quotation.
- Advising and coordinating field service, repair, troubleshooting and modifications of valves, valves and actuators required in a valve QRC.
- Keep contact with external suppliers and you follow up outsourcing of repairs.
- Responsible for the complete offer process and you ensure a seamless transfer to order processing and the workshop after the customer's order.
- Coordinate repair lead times in close contact with order processing and the service technician.
- ensure timely registration and registration of our field service employees to gain and maintain site
access with our customers. - This position requires a solid dose of product knowledge. This means that you will be offered these through an internal training program at home and abroad. In addition to product training, you will be supported on a daily basis by a network of experienced colleagues.
- Minimum of 7 years working experience in a commercial/operational environment after completing
- Strong communication skills in Dutch and English
- Have a degree in Technician Engineering Level 4, Mechanical Engineering qualification is a plus
- Have experience or affinity with valve and drive technology and industrial maintenance
Customer-oriented, service-oriented attitude - You have a hands-on mentality and act proactively when it comes to your contribution within the team.
- You identify operational issues and contribute to the elaboration thereof. You also enjoy dealing with recurring commercial/operational items efficiently and effectively.
- You get energy from working together in a team and you realize that you are an important part in the chain where only with your support a maximum result can be achieved.
Supervisor Field Service - Roosendaal, Nederland - Flowserve
Beschrijving
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally.
Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve's culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.
Role Summary
The service & repair department is responsible for the expert maintenance, overhaul and modification of control valves, open/close valves and actuators (pneumatic & electrical) for our customers. In addition, we provide service on location by our qualified technicians. In addition, we establish and maintain a lasting contractual relationship with a varied international customer portfolio in close collaboration with our commercial team. Within our QRC you work in an open atmosphere, the lines to your colleagues and your manager are short and easy. The working environment enables you to get the most out of yourself. The Flowserve culture is characterized
by safety, openness, not being afraid to ask questions, achieving the maximum result together.
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