Guest Relations Manager - Amsterdam, Nederland - Apollo Hotel Amsterdam, a Tribute Portfolio Hotel

    Apollo Hotel Amsterdam, a Tribute Portfolio Hotel
    Apollo Hotel Amsterdam, a Tribute Portfolio Hotel Amsterdam, Nederland

    Gevonden in: Hotelprofessionals NL C2 - 1 week geleden

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    As a Guest Relations Manager you are the calling card of Apollo Hotel Amsterdam, a Tribute Portfolio Hotel. You are responsible for monitoring, analyzing and optimizing guest satisfaction. Together with the Front Office team, you have an overview of which guests arrive and are welcomed every day.

    You like to pamper VIP guests extra and you know better than anyone how to do that You work closely with the Front Office team and of course you help them when necessary so that everything runs smoothly.

    In addition, you deal with reviews on a daily basis.

    Every review matters, and you know it By posting the right comments and taking next steps, you can ensure that guests have an unconditional stay.

    They have to come back like this