Lead Advanced Services Engineer

Job summary

Oracle is a technology leader that's changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies around the world. We're looking for a Lead Advanced Services Engineer (ASE) in the Netherlands, to be a key technical leader within the Customer Success Services (CSS) organization.

Responsibilities

• Lead the technical delivery for assigned customers, ensuring the highest standards of technical excellence in Oracle solutions.
• Act as the primary technical point of contact during architectural and tactical discussions with customers.
• Provide expert technical guidance and advice to both the TAM and the customer.
• Build and nurture strong, long-term customer relationships, addressing technical issues and aligning Oracle solutions with the customer's strategic goals.
• Shape and drive the long-term strategy for customer engagements, delivering maximum value through Oracle services.
• Oversee the quality assurance (QA) of technical deliverables to ensure they meet or exceed customer expectations.
• Mentor and guide junior ASEs, serving as a technical role model and fostering their development.

Qualifications

• Proven technical expertise in Oracle solutions and CSS services.
• Extensive experience managing complex technical engagements with customers.
• Strong problem-solving capabilities, strategic mindset, and exceptional communication skills.
• Demonstrated ability to mentor and guide less experienced technical staff.
• Fluency in English is required; B2 level of Dutch language skills

Functieomschrijving