Services Engagement Director - Amsterdam - Genesys

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Services Engagement Director

Locations: Amsterdam (Flexible)

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Time Type: Full time
Posted on: Posted 10 Days Ago
Job Requisition ID: JR104868

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Join the team and create the future of customer experience together.

About the Role:

We have an exciting role for a Service Engagement Director to join our CSS (Customer Success and Services) team. This represents a personal contribution role overseeing the Services Sales objectives and Customers for the Benelux region, remote-based (with visits to Customers and our office in Amsterdam, and Belgium).

As a Service Engagement Director, you will show expertise in identifying strategic business opportunities for the organization and achieving healthy business growth in the region. This position requires a person who can lead from the front in recognizing opportunities, along with sales experience and strong commercial insights. This position will closely work with our Product Sales and Pre-sales teams to define regional and vertical-oriented business development plans, create and maintain key relationships, and negotiate and close business deals. This position will have quarterly financial targets (bookings and project profitability) that must be met in order for the organization to attain projected revenue and build consulting services backlog.

The role would suit someone with a broad services knowledge, possessing the ability to lead & influence the behavior of others and in doing so create Trust and Empathy. It also has high exposure to our in-region leadership team and forms a good basis for personal development and growth.

While the role is not a Technical one, a good understanding of Contact Centre business or SaaS is required, ideally including experience of Cloud based solutions. A person with a passion for technology and discipline in self-learning as well as someone understanding project management, and what comes with it as in planning and budgeting, will easily fit into this role.

Key Responsibilities:

• Pursue professional services sales leads and prospective clients.
• Generate a pipeline of services orders to attain financial objectives.
• Understand key business challenges and required outcomes for customers and effectively articulate the value proposition of Genesys CSS.
• Effectively utilize and maintain CRM including the maintenance and expansion of your prospect database, opportunities, and activities.
• Maintain extensive knowledge of current market conditions and customer buying strategies in order to negotiate and close business deals.
• Ensure integrity of the proposals submitted including the overall structure of the deal and the pricing of the opportunity (as per any price approval guidelines).
• Create and drive revenue within a specified region or list of named accounts by developing strategic business plans.
• Provide regular forecasts to the district manager of current and pipeline opportunities.
• Meet and exceed all quarterly and annual financial targets.
• Ensure they are constantly up to date on the Genesys offerings and can easily talk and present the transformation to Genesys Cloud methodology and the CSS services involved.
• Network and develop strong business relationships (both internally and externally).
• Align with other functions through the customer buying cycle – from contacting the customer through the retain and grow phases, alongside the other functions involved (AE, SC, CSM, PM).
• Develop and maintain meaningful, long-lasting customer relationships including trusted advisor relationships with key customer stakeholders and executive sponsors.
• Travel of up to 25% for customer and internal meetings.

We'd Love to Hear From You

• Ideally 5-7+ years' experience in Direct Sales and/or High Touch sales in IT/Tech industry, education sales a plus.
• Excellent ability to build relationships - internally and externally.
• Strong leadership, interpersonal and presentation proficiency, and excellent written and verbal communication skills.
• Proven success in sales - lead generation, and relationship management.
• Able to influence thinking or gain acceptance of others in sensitive situations.
• Capable of accurate working, often to tight deadlines, and handling multiple simultaneous requests, prioritizing the workload to suit.
• Experience in Commercial or legal documentation creation.
• Good understanding of accounting concepts related to P&L and balance sheet.
• Demonstrated sophisticated skills in business modelling and valuation.
• Experience in conducting and coordinating financial and legal due diligence.
• Fluent English and Dutch are required, other languages like French/German an added value.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. Visit Accommodations:

If you require a reasonable accommodation to complete any part of the application process, please reach out to

Genesys is an equal opportunity employer committed to equity in the workplace. xhsqlod

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.