- Process and track orders from customers;
- Review and enter orders accurately in the database;
- Follow orders through to completion, working with appropriate parties to quickly resolve issues that delay timely processing;
- Process high volume of orders;
- Use database, email exchanges, the internet and appropriate personnel throughout the company to troubleshoot;
- Answer incoming calls in support of sales team;
- Interact with customers regarding updates on their shipments and deliveries;
- Create and send quotations and agreements in line with Hyva's price policies;
- Ensure correct administrative completions of sales orders, such as the processing in the ERP system (from order entry to invoicing);
- Monitor the delivery times and inform the customer.
Order Management Specialist - Bergschenhoek, Nederland - Hyva
2 weken geleden
Beschrijving
ABOUT THE COMPANY
Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers.
Founded in 1979, the company is headquartered in Alphen aan den Rijn in The Netherlands and operates in more than 110 countries with over 3,500 employees around the world. The Hyva Group encompasses more than 30 subsidiaries globally, with an extraordinary sales and service coverage and 14 production facilities in Brazil, China, Germany, India, and Italy, with more than 20,000 customers.
POSITION OVERVIEW
The Order Management Specialist is responsible for taking in and tracking orders from customers, ensuring accuracy of orders, availability of product and timely processing.
MAIN TASKS AND RESPONSIBILITIES