Customer Care Representative - Amsterdam, Nederland - Undutchables

Beschrijving

• Professionally handle incoming requests from Customers and ensure that all tasks are performed and issues are resolved both promptly and thoroughly
• Responsible f What will you do?
  • Professionally handle incoming requests from Customers and ensure that all tasks are performed and issues are resolved both promptly and thoroughly
  • Responsible for the Dutch market and when necessary, also other international markets.
  • Enter all customer orders in accordance to provided process and SLAs
  • Responding to customers in accordance with established SLAs
  • Issue return authorizations (RA's) for repairs and credits under company guidelines
  • Provide follow up contacts to customers as needed
  • Phone and email based troubleshooting of medical devices and software
  • Maintain logs, records, and files manually and electronically
  • Other duties as assigned
  
  Who are you?
  • 2 years' experience in a customer service department strongly preferred
  • You are fluent in Dutch and English (written and spoken)
  • Excellent communication skills
  • Work independently or as a team member with reliable, on-time, and consistent attendance
  • Flexible, accurate and detailed oriented
  • Open minded and driven
  • Candidates must live in the Netherlands, candidates who live abroad will not be considered