Customer Journey Expert Mortgages - Amsterdam, Nederland - ING
Beschrijving
ING is one of the leading players in the Dutch mortgage market. We are proud of that. And we want to keep it that way. Are you ready to join our team to shape that ambition?The team
As a Customer Journey Expert in the Mortgages tribe, you will collaborate with your colleagues to improve the service provided to our customers.
Our purpose is to create a differentiating mobile-led experience with an advisor optimally equipped to support our customers whenever needed.
This means we focus on enhancing and digitizing the journey our customers go through when buying a house or obtaining/increasing a mortgage with the assistance of an ING mortgage advisorRole and Responsibilities:
As a Customer Journey Expert, you have a deep understanding of the digitalization trends within the mortgage market. Using customer insights, you translate these developments into tangible improvements and/or new concepts for our customers. You have a passion for generating new ideas and thrive in a fast-paced environment. Not only are you a sharp thinker, but you also have a proactive approach and take initiative. You are decisive, results-oriented, and unafraid to do things differently. You can easily communicate with various internal and external stakeholders.
- You create simple and personalized journeys for our customers.
- You approach your work with a factbased mindset, considering operational risks, costs, benefits, and engaging in intensive dialogue with the team's IT engineers
- You excel at generating new concepts, experimenting with them, and determining their success
- You create functional and technical designs, defining requirements, and conducting functional testing of solutions
- You translate developments into the mortgage world of ING
- You can communicate meticulously, sharply, anticipatively, and sensitively with our important (internal/external) stakeholders
How to succeed
We hire smart individuals like you because of your potential Our biggest expectation is that you are curious, continue learning, and take responsibility.
Your starting points are the customer and the ING Mortgage Advisor.
You have experience in digitizing and improving customer journeys, where you can identify pain points and ideas and transform them into innovative solutions.
Your profile:
- A relevant degree at a minimum of HBO or WO level
- Entrepreneurship/leadership to experiment with new concepts
- You have the ability to execute, turning ideas into actual implementations with strong analytical skills
- You have a comprehensive understanding of the complex landscape of the mortgage market and its developments
- Can distinguish between important and secondary matters
- Excellent stakeholder management skills
- Excellent command of the Dutch and English languages
Rewards & benefits
We want to make sure that it's possible for you to strike the right balance between your career and your private life.
The benefits of working with us at ING include:
- A salary tailored to your qualities and experience
- 36 or 40 hour workweek
- Individual leave: 24+2 individual holiday days based on 36 hr workweek
- Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
- CSR days: up to 2 days per year to actively engage in society by volunteering
- 13th month salary
- 8% Holiday payment
- Individual Savings Contribution (BIS), 3.5% of your gross annual salary
- Mobility card
- Attractive pension scheme
- Hybrid working to blend home working for focus and office working for collaboration and cocreation
CV and motivation letter by clicking the "Apply" button.
Please note, multiple interview steps involving various business stakeholders will be part of the selection process.
**About us
Meer banen van ING
-
ETL DevOps Engineer
Amsterdam, Nederland - 1 week geleden
-
Public and Regulatory Affairs Specialist
Amsterdam, Nederland - 1 week geleden
-
IT risk specialist
Amsterdam, Nederland - 1 week geleden
-
KYC Business Analyst
Amsterdam, Nederland - 5 dagen geleden
-
Creative data analyst for Collections
Amsterdam, Nederland - 1 week geleden
-
Customer Journey Expert
Amsterdam, Nederland - 3 dagen geleden