Technical Support Specialist - Kerkrade
2 weken geleden
Job summary
We are expanding the team and therefore, we are looking for an additional team member to provide remote technical support by phone, e-mail or virtual applications to external and internal customers in an international Medical Capital Equipment environment.The role supports the EMEA region with the highest possible level of End User Services experience. The role is based in the Kerkrade site and provides full technical training from zero.
- Providing telephone- and email support to service requests according to defined service levels, while demonstrating technical expertise and exceptional customer service skills;
- Providing second line Technical Support outside the EMEA region to internal and external customers;
- Interacting with external and internal customers via telephone and e-mail, to solve problems related to medical devices, including computer hardware, software, network,
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