Beschrijving

Konfiguration, Deployment, IT-Support, iOS,Anwenderbetreuung, Digitalisierung, Linux, Microsoft Windows, ITIL,IT-Betrieb, Cloud Computing, Betriebssysteme, Hardware,Rechenzentrum, 2nd-Level-Support, IT-Infrastruktur, Ticketsysteme,Android, IT

IT Supporter (m/f/d) in the user helpdesk

Permanent position, full-time - Cologne Your tasks

• Accepting, prioritizing, classifying and processing incidentreports and other requests to IT via ticket system, telephone ande-mail according to ITIL
• Supporting the ITcontact persons (m/f/d) in schools and with business customers
• Ensuring trouble-free functionality of allIT systems and software applications in cooperation with 2nd leveladministration and the other IT teams
• Deployment and configuration of workstations (Windows), Apple& Android devices
• Remote managementand maintenance of over 100,000 iOS and Android devices
• Documentation of workarounds and solution approaches ina knowledge database

Yourprofile

• You haveIT-related vocational training or corresponding proven professionalexperience
• You are very familiar with commonPC operating systems such as Windows, Linux, Android, iPadOS andstandard applications in the MS Windows environment
• Ideally, you have some experience in user support,support and remote support and have already worked with ticketsystems (preferably TANSS)
• You work just aswell independently as in a team and enjoy communicating on thephone
• You are characterized by a strongcustomer and service orientation, as well as a structured andcareful way of working
• Fluent written andspoken German is a prerequisite
  

You don't (yet) meet all the desired requirements? We are stillvery much looking forward to your
application so thatwe can continue to develop together.

What we offer you

You can expecta varied job in the development of the IT division in theNetCologne Group as well as an innovative and dynamic company withflat hierarchies that is geared towards growth.

In an exciting working environment with shortdecision-making paths, you will be part of a friendly and highlymotivated team. We are happy to support you in shaping yourprofessional goals with individual development measures.

• A permanent,financially secure and long-term position
• Regular internal and external training
• Flexible working hours and a home office arrangement
• Ultra-modern office space based on the "New Work"concept and chill-out & creative areas
• An attractive company pension allowance including individual advicefrom an external service provider
• A Germanyticket and JobRad offers for a comfortable journey to work
• Flat hierarchies and open communication
• A team kitchen and a canteen
• Regular team events
• 30 daysvacation + 4 custom days
• Weekly fresh fruitas well as coffee, tea and water as much as you like

Interested?

Then we look forward to receiving your detailedapplication, including your salary expectations and earliestpossible starting date.

NetCologne ITServices GmbH
Human Resources Department | Elisa Zube& Michèle Polcyn
Adolf-Grimme-Allee 3 | 50829Cologne

About us

We, NetCologne IT Services, are a subsidiary of theregional telecommunications provider NetCologne. As a reliablestrategic partner from Cologne, we provide companies and schoolswith innovative ICT technologies and offer them advanced solutionsfor their digitalization.
From IT strategy consultingto the development, service and support of complex ITinfrastructures, we offer everything from a single source. We arealso responsible for taking over our customers' IT operations inaccordance with the ITIL framework - through our Cologne servicedesk or on site. From our modern, certified data center in Cologne,we offer innovative managed services, including individuallytailored cloud computing solutions.

Withour education services, we turn school IT into enterprise IT. FromIT infrastructure to cloud services, identity management, hardwareand software through to IT support, administration and training.With us, teachers and students get everything they need for themodern classroom and thus have digitalization fully under control.