- Provide high quality customer service to Brenger's consumers, couriers and business clients via chat, email and over the phone;
- Answer questions about our transport services and specific orders;
- Take ownership of critical transports and check feasibility of orders;
- React to reviews coordinated by a Specialist: Reviews come in via Trustpilot and Google Review. Your task would be to review and answer the complaint or compliment and escalate it to the Specialist if needed.
- Understand pricing and execute refunds when necessary;
- Report technical issues to one of the Specialists or the Teamlead;
- Collect and escalate customer feedback to the Specialist to help Brenger improve their services.
- A salary between € €2.500 per month (on a 40-hour basis), excluding holiday pay (including holiday pay, this amounts to € €2.700 per month)
- 25 holidays per year (on a 40-hour basis) and you are free on your birthday
- A one-year contract for 24 to 40 hours a week
- An office in the heart of Amsterdam next to the Vondelpark
- Daily vegetarian lunch, snacks and fruit
- A young and close-knit team with fun (team) events
- Working in a dynamic start-up
- A minimum of C1 level Dutch and English, both written and verbal;
- You are available for 24 to 40 hours per week;
- You have at least 1 year experience in Customer service;
- You can work independently;
- You have a team player mentality.
- Familiar with the dynamics of a platform, start-up and/or the transport sector;
- Strong problem-solving skills;
- Positive mindset and enjoy making people happy;
- Ability to work under pressure and prioritize tasks efficiently;
- A fan of our sustainable business model.
The Customer Solutions team:
Career development There are many opportunities to grow with Brenger. From growing within your role to becoming a specialist, team lead or even Customer Solutions manager.
Enthusiastic? Click on "apply" and send us your CV (or Linkedin profile) and answer a few questions. If we see a match, we will contact you to schedule an interview and meet the team in person. Still have a question? Send an email to
Recruitment process Step 1: intro-call with Julie or Liza (People & Culture). Step 2: interview 1 with Evelien (Customer Solutions Team Lead) and Julie or Liza (People & Culture) + coffee with Amadeu (Customer Solutions Manager). Step 3: When we are both enthusiastic, we hope you will join our team as soon as possible.
We look forward to meeting you
Feeling unsure if you meet all the requirements? No worries Research shows that individuals from underrepresented groups sometimes hesitate to apply if they don't meet every criteria. But guess what? We don't fit perfectly into boxes either. Our company is all about equal opportunities and embracing diversity in the workplace. So, even if you don't see yourself perfectly fitting into our current team, we encourage you to apply. -
Customer Care Agent
1 week geleden
Brenger Amsterdam Zuid, NederlandJoin Brenger on our mission to optimally use every van on the road Because that makes everyone happy: the courier, the environment and our customer. Win-win-win · From our office in the heart of Amsterdam, as a Customer Solutions agent at Brenger you play a key role in delivering ...
-
Adviseur verhuur
2 weken geleden
BMC Amsterdam, Nederland VoltijdBedrijfsomschrijving · BMC Wonen & Woningcorporaties levert interim-professionals voor woningcorporaties. Al bijna 40 jaar zijn wij marktleider en verbonden met de volkshuisvesting. Onze dienstverlening richt zich op de werkvelden: Wonen, Vastgoed en Financiën & Bedrijfsvoering. ...
-
PhD Antibiotics Resistance
3 weken geleden
Vrije Universiteit Amsterdam Amsterdam, Nederland VoltijdWho is enthusiastic for a PhD vacancy Investigating the Role of Intracellular Bacteria in Antibiotic Resistance? · Your function · Project description · Antibiotic resistance is a major and ever-increasing health threat, projecting to result in 10 million deaths annually by 2050. ...
-
Forwarder Import
3 weken geleden
dbschenker Amsterdam, Nederland VoltijdYour tasks · The position · We are looking for an Import Forwarder for our Air Freight location at Schiphol. As a Forwarder you provide the best air freight solutions for our customers. · You will get started with the following activities: · You develop and maintain contacts a ...
-
Front Desk Agent
1 week geleden
Sea Containers London Amsterdam, Nederland VoltijdKimpton de Witt, Celia Amsterdam and Super Lyan are only as good as the people it employs, that is why we picked you. You are outgoing and you love to meet new people. You are passionate, focused and driven about making every guest's experience 'ridiculously personal', making the ...
-
Front Office Agent
2 weken geleden
Motel One Amsterdam-Waterlooplein Amsterdam, Nederland DeeltijdFront Office Agent - Part Time · Company Description · Our heart beats turquoise. · Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our ...
-
Accounting Clerk
6 dagen geleden
Hyatt Corporation Amsterdam, Nederland DeeltijdAccounting Clerk · Hyatt Regency Hyatt Regency Amsterdam NL - NH - AmsterdamAdministrativeAdministrativePart-timeReq ID: AMS001463Worldwide Summary · Five-star Hyatt Regency Amsterdam , brings botany & sustainability to life with an award-winning living interior, botanical i ...
-
Front Desk Agent
1 week geleden
Kimpton De Witt Amsterdam Amsterdam, Nederland VoltijdKimpton de Witt, Celia Amsterdam and Super Lyan are only as good as the people it employs, that is why we picked you. You are outgoing and you love to meet new people. You are passionate, focused and driven about making every guest's experience 'ridiculously personal', making the ...
-
Frontend & WordPress Developer
2 weken geleden
Lemonade Amsterdam, Nederland CasualForget Everything YouKnow About Insurance · Instant everything. Incredible prices. Big heart. · The (Almost) 5 Star Insurance Company · Lemonade has earned 4.9 stars in the App store, and is also top-rated by Supermoney, Clearsurance, and others · Brent · goforbrent · @Lemonade_I ...
-
Customer Support Specialist
6 dagen geleden
SolarMonkey Amsterdam, Nederland Deeltijd_fixed_termThis role is offered on a hybrid/remote basis from Amsterdam office (or NL) on full time employment basis. We speak in English at work, so it's important that you have a good level of English language and native level Dutch. · Your Mission · As a Support Specialist, you will be r ...
-
Postdoc Antibiotics Resistance
3 weken geleden
Vrije Universiteit Amsterdam Amsterdam, Nederland VoltijdWho is enthusiastic about investigating the Role of Intracellular Bacteria in Antibiotic Resistance? · Your function · Project description · Antibiotic resistance is a major and ever-increasing health threat, projecting to result in 10 million deaths annually by 2050. An often-ov ...
-
Senior Program Manager
1 dag geleden
Jobs for Humanity Amsterdam, Nederland VoltijdJob Description · The Senior Program Manager - Finance Tax & New Business Models role is responsible for the governance and active program and / or portfolio management of highly complex program(s) linked to our company and department strategy & objectives. · Within the Finance S ...
-
Customer Support
1 week geleden
Bloom & Wild Amsterdam, Nederland Voltijdbloomon stellt die Blumenindustrie auf den Kopf - zum Besseren. Und wie? Indem wir die traditionelle Lieferkette unterbrechen Wir überspringen die Auktion und den Großhandel, um den Weg für unsere Blumen zu verkürzen. Und wir setzen Technologie, Marke und Innovation ein, um Gesch ...
-
PhD Agent-based Modelling of Hazard Climate Change Risks
5 dagen geleden
Vrije Universiteit Amsterdam Amsterdam, Nederland VoltijdAre you keen to contribute to increasing climate-resilience in Europe? Would you like to study the assessment of multi-hazard climate risks and how societies can lower these risks? Then you are the ideal PhD candidate to join our team Please apply. · Your function · The Institute ...
-
Front Office Agent
4 weken geleden
Holiday Inn Express Amsterdam - North Riverside Amsterdam, NederlandWOULD YOU LIKE TO BE PART OF A FAST – GROWING ORGANISATION? · JOIN US AS A FRONT OFFICE AGENT AT HOLIDAY INN EXPRESS AMSTERDAM NORTH RIVERSIDE · ABOUT HOLIDAY INN EXPRESS · At Holiday Inn Express hotels we keep it simple and smart. As InterContinental Hotels Group's biggest hotel ...
-
Accounting Clerk
4 dagen geleden
Hyatt Regency Amsterdam Amsterdam, NederlandFive-star Hyatt Regency Amsterdam, brings botany & sustainability to life with an award-winning living interior, botanical inspired guestrooms, a passion for discovering our up and coming East neighborhood and a buzzing Indonesian Restaurant, Mama Makan. · Are you ready? · Becaus ...
-
Front Office Agent FT
1 week geleden
DoubleTree by Hilton Amsterdam, NDSM-Wharf Amsterdam, NederlandJoin the DoubleTree by Hilton Amsterdam - NDSM Wharf · the place where the little things mean everything · As a full-time Front Office Agent, you strive to exceed our guest expectations and improve our outstanding service and high-quality product on a daily basis. Together we sur ...
-
Front Office agent PT/ FT
6 dagen geleden
Mercure Amsterdam Sloterdijk Station Amsterdam, NederlandJoin the Mercure Hotel Amsterdam Sloterdijk Station, · the place where happiness is 100% guaranteed · Making our guests happy, makes us happy · Our team members are friendly, authentic, caring & thoughtful and take their unique personalities to work · As a full-time or part-time ...
-
Medewerker Front Office FT
1 week geleden
Hampton by Hilton Amsterdam Centre East Amsterdam, NederlandJoin the Hampton By Hilton Amsterdam Centre East, · the place where happiness is 100% guaranteed · Making our guests happy, makes us happy · Our team members are friendly, authentic, caring & thoughtful and take their unique personalities to work · As a full-time Front Desk Agen ...
-
Junior Data Officer M/F
3 weken geleden
CACEIS-Gruppe Amsterdam, NederlandData Services is part of Investment Administration team within the CACEIS Pension Centre (CPC) within CACEIS NL Branch. CPC specializes in full trade cycle support, administration and reporting services for pension funds, family offices and insurance companies in Europe. In servi ...
Customer Care Agent - Amsterdam, Nederland - Brenger
Beschrijving
Join Brenger on our mission to optimally use every van on the road Because that makes everyone happy: the courier, the environment and our customer. Win-win-win
From our office in the heart of Amsterdam, as a Customer Solutions agent at Brenger you play a key role in delivering exceptional customer service to Brenger's consumers, couriers, and businesses. You contribute directly and visibly to Brenger's success
About Brenger
Brenger is a clean-tech startup based in Amsterdam, founded in October 2016 by Wisse and Derk. Our transport platform makes transporting large items (such as bikes, cupboards or sofas) easy for everyone. Brenger provides these transports by using the empty space in vans that already drive around. This mission, "to fill every courier van on the road", is win-win-win: we make transporting large items easy and inexpensive, our couriers make more money, and we save CO2 by driving fewer kilometers. Since inception, we have avoided more than 14,885,871 unnecessary kilometers, saving 3,187 tonnes of CO2: impact report 2022.
Since our launch in 2016, we have grown considerably. Brenger started in the Netherlands, recently also became active in Belgium and Germany, and we are about to scale up even further. There are some exciting years ahead in which we want to grow substantially and professionalize further to cope with this growth. In short: a close-knit and ambitious team with big plans to roll out Brenger throughout Europe
What will you do?
As a Customer Care Agent, or a Customer Solutions Agent as we call it, you are the first point of contact for our consumers, couriers and business clients where you:
We offer:
Must have:
Nice to have: