Selina Thompson

I enable people to embrace a digital-first mindset to thrive in how they live, work and play using digital tools.

I believe digital adoption happens when people receive a positive experience preparing for and obtaining digital technology. As a result, people become empowered to change how they communicate, collaborate, and operate using digital tools daily. 

With over a decade of case studies from working on large-scale digital transformation projects, I use my expertise in leading change management to achieve the following benefits for my clients:
- brand loyalty (employee and customer advocacy for digital)
- digital culture (capabilities and mindset to think digital-first)
- user adoption (of digital tools & services)
- new ways of working (connect, collaborate, and operate with digital products & services)
- cost savings and operational efficiencies (because of successful change) 
- coaching in change management delivery (methods and best practices)

Global Digital Transformation experience: 
Information Management & Regulatory Compliance (Microsoft O365), Digital Workplace & Collaboration (Windows 10, Microsoft O365 and Salesforce.com), Customer Contact Centre Transformation (Cisco and Verint), Cloud Computing Platform (ServiceNow), Payment Platform Upgrade, Data Centre Migration, Engineering Upgrade (Transport and Car Manufacturing), Company Re-brand, Product Launch in new and established markets and Reseller Business Start-Up. 

Change Management Consultant specialisms: 
Business Readiness • Digital Transformation • Agile and Waterfall Project Delivery • Communications Strategy • Stakeholder Management • Cross-Cultural Ways of Working • User Training • User Adoption • Digital Marketing • Budget Management • Events.

Core Delivery (pre, launch and post-go-live): 
Business Requirements Analysis and User Story creation, Change Impact Assessments, Stakeholder Engagement meetings and collateral, Change Champions network, Change RAID, User Acceptance Testing, Communications Content, Training content & roll-out, Knowledge Transfer.

• 2020, Agile Change Agent Certificate, APMG International